Great
Based on 53 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Doctor Consultations. Ask a Doctor Online 24X7. Over 1400 queries answered per day with 97% positive feedback.
Doctorspring -Ask a Doctor 24/7 (doctorspring.com) has 53 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2 reviews with 2 stars · Clear filters
Ann
Deceptive advertising. Website shows they have US doctors but most are from India (not that matters, they are good doctors). But it should be boldly clear. Rude customer service and terrible refund policy (good luck if you can get one). Customer service is not 24*7, so wait till the working hours in India, for a response, its darn delayed and impolite. May they should train people for manners. Shady terms and conditions policy.
Reviewer
My rating for Doctorspring is 1, for the doctor 5. I was deceived by Doctorspring, being misled by deceptive advertising that implied that I would be answered by a doctor in the US (the page showed the message "Waiting to answer" with a picture of a cardiologist with training and experience in the US). But my questions were instead given to an Indian physician with no training or experience in the US. When I mentioned this deception to Doctorspring, they said that their website states that customers cannot choose their physician, but when I re-checked their website, that was not stated. The doctor's answers were good, given the limits of his training, so I have no complaint with him, and would not even want a refund, as he should be compensated for his time and knowledge. But beware of the website Doctorspring, which uses deceptive advertising.
