Excellent
Based on 1,458 reviews
DogAcademy4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
DogAcademy (dogacademy.org) has 1,458 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,458 approved reviews, newest moderated first
Emma N.
The contact tel number is desconected , i tried several times to call and keep saying that is desconected. I have to send an email because could not call to the 605-223-1971.. something is wrong.
Reply from DogAcademyDec 27, 2024
Im so sorry, we may have had some technical issues with our phone systems, I do see that we have touched base, I do apologize for the inconvenience. Thank you for being a part of our pack!
Megan R.
What made my experience great, you ask? First, our customer service representative, Matthew. Wow! Matthew was so professional and a pleasure to work with and speak with! He made the entire process and the understanding of the package we chose to go with smooth, easy to understand and quick! Matthew had a chance to speak with my mother, who referred me to DogAcademy, after purchasing a package herself. He was so very kind and personable with her and I really do appreciate that. Great job, DogAcademy, you have two very happy customers here and that doesn't begin to touch on how amazing my mother says the Psychiatric Service Dog Training course is and how it has already saved her over $225 in hotel fees and peace of mind, while staying in a hotel for a major surgery. This was for her beloved Cavalier King Charles Spaniel just in the month since finishing her training course. So thank you, DogAcademy, for taking such good care of my mother, my wonderful experience, and a big thank you, especially, to Matthew!
Reply from DogAcademyDec 27, 2024
Thank you so much for your kind words and for sharing your wonderful experience with Dog Academy! We are thrilled to hear that you had such a positive interaction with Matthew. He is a valued member of our team and we strive to ensure all our clients receive exceptional customer service. We are incredibly proud to hear that our Psychiatric Service Dog Training course has already provided significant benefits to your mother, including cost savings and increased peace of mind. We value your feedback and are committed to providing high-quality training and support to all our clients. Thank you again for your kind words and for choosing Dog Academy.
Marc
I'm incredibly happy with the service. You're representative who work with me through the process was absolutely wonderful. She was responsive and got back to me very quickly. Answered all my questions with very well thought out, and thoughtful answers.
Reply from DogAcademyDec 27, 2024
Thank you so much for your kind words! We are thrilled to hear that you were incredibly happy with our service and that your experience with our representative was so positive. We strive to provide exceptional customer service, and we are delighted that our representative was responsive, helpful, and provided you with well-thought-out answers to your questions. We value your feedback and are committed to providing the best possible experience for all our clients. Thank you again for choosing us!
Pamela B.
Very educational class. Enjoyed the videos as well as the content. I feel confident that this, along with our previous training will help us pass the test. Short, consistent training sessions lasting 15-20 minutes almost every day makes a big difference.
Reply from DogAcademyDec 27, 2024
Thank you for your kind words! We are thrilled to hear that you found the class very educational and enjoyed the videos and content. We strive to create engaging and informative training materials that make learning enjoyable and effective. We are confident that the combination of this course and your previous training will equip you with the knowledge and skills necessary for success. We agree that short, consistent training sessions are key to achieving lasting results. We wish you and your dog the very best of luck in your upcoming tes
Sergio Luis P.
Por favor en español
Reply from DogAcademyDec 27, 2024
¡Gracias por tus amables palabras y por compartir tu opinión!
Walkiria C.
Gracias por ayudarme, desarrolle aún mas conexión con mi Sisy Sofía 🐶
Reply from DogAcademyDec 27, 2024
So happy we could help!
Tom O.
Thanks Krystal! Pointed out some great tips , will be putting them to use Had trouble sending review wrote 4 Finally figured it out, kept loosing it when I went for code, Anyway thank you 😊
Reply from DogAcademyDec 27, 2024
Thank you for your kind words and for sharing your feedback! We appreciate you taking the time to let us know about your experience. We are glad that Krystal was able to provide you with some helpful tips. We encourage you to implement them and see how they benefit you. We apologize for the trouble you encountered while trying to submit your review. We are always working to improve the user experience on our platform. Thank you again for your feedback and for choosing us!
Carmen T.
I have a very rare disability, Broken-heart syndrome (takotsubo cardiomyopathy), among other more common ones as a consequence! It took me years to register my beloved service animal, because I never had any problems with him due to the laws imposed on entering public places or traveling. Only now would I like to have an ID for him! Now a very big warning: STAY AWAY FROM THIS COMPANY THAT TAKES YOUR MONEY!! IT IS ONLY UNNECESSARY ANNOYANCE! VERY DISAPPOINTING! I advise you to get information on the ADA.gov website! On this US government website you will have all the support and true guidance you need! Because at this DogAcademy, you will lose your health and your money! They represent well, be careful, they should deserve an Oscar!!
Reply from DogAcademyDec 5, 2024
Thank you for sharing your experience with us. We’re sorry to hear that you were dissatisfied with your interactions, and we’d like to address your concerns directly. First, it’s important to clarify that Dog Academy does not provide service dog ID cards, as these are not required by law under the ADA (Americans with Disabilities Act). We are a training organization focused on helping handlers and their service animals through effective and compassionate training programs. For accurate legal information regarding service animals, we fully agree with your recommendation to visit ADA.gov. Regarding your experience, we were happy to assist you and support your service dog’s training journey. However, completing the Public Access Test (PAT) requires video submissions to evaluate the dog’s skills and ensure readiness. Unfortunately, you refused to submit the necessary videos, which prevented us from completing the certification process. Additionally, our evaluator reported verbal abuse during your interactions, which goes against our commitment to providing a respectful and supportive environment for all clients. We understand the challenges associated with managing a rare condition like Takotsubo cardiomyopathy, and we truly empathize with your situation. We aim to work collaboratively with our clients to provide guidance and tools that enhance the bond with their service animal. If you’d like to revisit this process and work toward a solution, we are here to help. Please feel free to reach out to our support team. Wishing you and your pet the best, The Dog Academy Team
