Reply from Doggie HushJun 10, 2025
Hi CFS,
We’re truly sorry to hear that Doggie Hush didn’t work as expected for your dog. We completely understand how disappointing that can be.
We’re not sure if the included instructions were followed during the introduction process, but we’d be happy to support you further. In fact, we’d love to offer you a new pair of Doggie Hush headphones, and this time you can customize the fit by trimming the Velcro to ensure it’s more comfortable for your dog.
We’ve had tens of thousands of happy customers who share how Doggie Hush has helped their dogs stay calm in loud environments—they truly can’t imagine life without it.
To clarify: Doggie Hush is not designed to make dogs deaf, nor would we ever support that idea. Instead, the headphones work as a sound buffer, helping reduce the intensity of noise and aiding your dog in gradually tuning out external triggers like fireworks or thunderstorms.
Our patented design—backed by real-world testing—works best when introduced slowly, with positive reinforcement. Many customers report seeing noticeable changes in their dog’s behavior within a few weeks, and we’ve included more training guidance on our website if you’d like to explore that option.
Regarding your return request, our refund policy, including information about restocking fees, is clearly outlined on our website, though we understand it may have been missed.
Please let us know how you'd like to move forward—we're here to help and want to make things right in the best way we can.
Warm regards,
Doggie Hush Team