Diane
Unexpected fee
When I booked dog vacay, nothing was mentioned before hand that there would be a 'trust and safety' fee, so the extra $40 charge came as a complete surprise. However, they did include a coupon which reduced the fee. I suppose it's to make the surprise fee more palatable. I have no problem with the woman who took care of my dogs. She was great. The price we agreed to was what I expected, but not an additional one from the website.
Reply from DogVacayJan 5, 2017
Hello, Diane - Thank you for your review, and we are so happy to hear that your Host was great. In addition to a Host's advertised rate, DogVacay adds a Trust & Safety fee to each reservation. DogVacay is committed to the safety of our Guest pups, and this fee allows us to offer even more peace of mind through services such as Host background checks and additional education and training. This also covers additional insurance or veterinary costs. This non-refundable fee adds 7% (up to a $50 cap) to each reservation. Some Guests may see lower fees or no fee at all, depending on their registration date. The total cost, including this Trust & Safety fee, will be displayed prior to checkout. Best, DogVacay