DogWatch Hidden FencesReviews of dogwatch.com

Incroyable mais vrai, cette solution a changé notre quotidien. Jai commandé très simplement, la livraison a été rapide et linstallation facile. Ma chienne gambade maintenant dehors en toute sécurité. Je suis remplie de joie et de confiance. Offrez à votre compagnon cette liberté tant méritée. Agissez dès maintenant, vous ne le regretterez pas !

Bought a BT7 Bark collar from these guys through third party. It had the wrong cord in there couldn't use it. Told third party who referred me to dogwatch. Now Dog Watch said they have the right one but I had to buy it, they wouldn't replace. Sad 😔

I have left messages with Jeff Moyer (the area rep) and the DogWatch Hidden Fences Company, and never hear from anyone! Not even a call to acknowledge my attempt to contact them. I tell them "we're ready to do business." One would think that by indicating that, we would at least hear from someone. I even put Jeff Moyer's phone number into my contact list so I wouldn't miss his call. No Response! When I called the Company customer service, I spoke with an old bird who offered very little, as though she couldn't care less that we called; that is disgraceful customer service.

I got them to install wire nly and they did a very poor job dog got out in one week called them they did nothings no had to fix the wire they put in there it very nice to deal with

If you choose this company be sure when you do a walk through on the location of your fence that you make your own marks on the ground as a reference. We just got a system installed and the boundary if not even close to what I showed the technician that I wanted. After calling we were informed it would be 250$ more for them to come back and put the wire where it is supposed to be. I will be pulling the wire up and moving it myself this weekend. The one time my pup went out into the limited and confusing boundary he ran straight through it. One I can get the wire located properly I’ll be able to see if it’s going to work. I hope the 2 hours it would have taken them fix this problem is worth the bad review and a very unsatisfied customer.

For years the service provider has always been to busy to make repairs, so I learned to do it myself. Now I can't even reach them by phone or messaging. They don't respond. Even the voicemail is full; probably with hundreds of other customers they aren't assisting.

I am totally unsatisfied with this system. I trained my dog, Daily we train her on this system and the damn dog still runs away. She goes past the system and is gone.

Maybe this is a good company but first impressions are everything. My neighbor had a fence installed by a less than capable employee who trenched the cable onto my property and ran his equipment within 3ft of the utilities on the easement, cutting the drops to my house. This "employee" came to my door and told me he hit the fiber optic drop and that I need to contact at&t to repair his mistake. He then told me that my drop was too shallow and left. when I had gone outside to inspect the damage, I realized that he cut the wire on my property, he then zip tied the back of the property dog fence wire to the adjoining property. He did not call 811 before digging/trenching. He did not hand dig to expose utilities/facilities, he did nothing to protect utilities in the work area. He did however use red spray paint in the area to mark whatever he may have located. As a contractor ( at least a good contractor) would know that only certified locators can use the correct colors and that a vendor is only allowed to use white or pink. Everything about this "employee" with his atitude and technique tells me that this company needs to screen more thoroughly and hire better trained employees. This guy doesn't cut it. Filled a damaged cable report with 811, notified local utilities of this company's work practice, checking with local township to have inspectors verify if this type of work is acceptable. I will strongly urge 811 to investigate this company to see how often they dig without calling in a locate request. Edit 09/24/2023 @DogWatch, I understand that you want only customer reviews posted however, I did not seek your company to write about. Your company sought me by interacting with me in a less than professional manner. You talked to your employee and you know exactly who I am and where to find me. Please, by all means come out and contact me. I will be happy to show you the reason for all of this and can tell you why it isn't correct. Your senior most employee came to my door asking me about my service, (Which cable we have for service.), which I would advise anyone to not give out because it can be a safety issue. I told him both for that reason. We were out of service for two days due to his actions. Your employee had to redo his work because of his own mistake, the at&t service tech could also clearly see the issue and took photos. If this is how your employee does his installs, how many other outages does he cause, and who would know about it unless someone reports it? He was very certain that at&t wouldn't bill me, as if he speaks from experience. It cost me two days of being without service, how much does it cost the utilities to come out and repair drops that didn't need to be damaged? I don't want to write up any business unless it is to either praise outstanding products and service or to warn people of bad experiences. I called 811 to get information about what digging/trenching procedures are for this area and after a 45-minute discussion they said I need to report this. At&t also wanted a report. I would be all too happy to remove this and any other reviews. What is your company's resolve to prevent further outages?