Average
Based on 4,022 reviews
Done.3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
4,022 approved reviews, newest moderated first
A B.
My provider is the best. No issues thus far. I am 4 months in and so far so good. She always gets back to me in a timely manner.
Reply from Done.Jun 24, 2023
We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!
Ty F.
Was having issues when I first signed up, but they assigned me to someone new and they have taken great care of me
Reply from Done.Jun 24, 2023
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Erich T.
I am writing to share my positive experience with Done ADHD. I am a neurodivergent individual who has been struggling with ADHD for many years. I had previously tried to get treatment through traditional healthcare providers, but I found the process to be long, expensive, and frustrating. I decided to try Done after reading about it online. I was immediately impressed by the company's commitment to providing affordable, convenient, and accessible care to people with ADHD. The intake process was easy and straightforward, and I was able to schedule a video appointment with a psychiatrist within a few days. My psychiatrist was knowledgeable, compassionate, and understanding. She took the time to listen to my concerns and answer all of my questions. She also helped me to find a pharmacy that was convenient for my needs. I have been using Done for several months now, and I am so glad that I found it. The medication that I am taking has made a significant difference in my life. I am able to focus better, I am less impulsive, and I am better able to manage my time. I highly recommend Done ADHD to anyone who is struggling with ADHD. The company is a lifesaver for neurodivergent individuals who need affordable, convenient, and accessible care. Pros: * Affordable * Convenient * Accessible * Knowledgeable providers * Compassionate care Cons: * Long wait times for appointments (but this is to be expected with a company that is so popular) Overall: I give Done 5 stars. The company has honestly saved my neurodivergent self. I am so grateful for the care that I have received.
Reply from Done.Jun 24, 2023
Thank you for taking the time to leave such a detailed review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.
Jennifer
Everyone I have worked with has been attentive, there is many avenues of communication and a focus on how to address my diagnosis
Reply from Done.Jun 23, 2023
Thank you so much for this feedback. Please do not hesitate to reach out on how we can make your 4 star experience a 5-star one!
Michael S.
DoneFirst(DoneADHD) advertised to me for I don't know how long on Instagram. Seemed like would be able to get an appointment quickly, get medication management refills for my meds I've been taking for 10+yrs. Nope, first appointment is almost a month out. Went to reschedule and it pushed it even further out. No support communication, no way to call them. Pretty terrible service thus far.
Reply from Done.Jun 23, 2023
We are so sorry that your experience does not meet the high level of care that we strive to uphold. We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Jared J.
Do not use this terrible company!!!! I’ve had so many issues with them it’s so sad! Several times they’ve waited days to send my prescription and then the pharmacy is out and so I have to change to a different pharmacy and it will take 10-20 days!!! Not hours, days for them to send in the prescription to the new pharmacy! Their customer service is awful! They don’t care about their patients!
Reply from Done.Jun 23, 2023
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
Megan H.
I have been with Done for almost a year now. The first half of the year was horrible. It would take me emailing several times to get my prescription. They changed my provider and the new one was amazing. We had a great talk on a video call and he has been so quick about getting my prescription called in. Now my state is requiring that I be seen IN PERSON every 12 months. It infuriates me that in this day and age, a video call is not sufficient. There were no appointments available and the options they are giving me are almost three weeks away and I will have to fight the ridiculous Atlanta traffic at rush hour after the appointment. So now I will be without any medication for three weeks.
Reply from Done.Jun 23, 2023
Thank you for your constructive feedback - we are always looking for ways to improve. We’ve reached out to follow up to gain more insight into how we can better serve our patients!
Ashley M. V.
Team was Knowledgeable, Quick to respond and Patient.
Reply from Done.Jun 23, 2023
Thank you for taking the time to share your thoughts! Please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
