Average
Based on 4,022 reviews
Done.3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
4,022 approved reviews, newest moderated first
customer
Done actually helped with my add!
Reply from Done.Feb 13, 2024
We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.
customer
Fast response and provided guidance needed.
Reply from Done.Feb 13, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
R. A.
I have not been able to get my medication since. A lot of Pharmacies don’t accept DONE prescriptions and there is a follow out in communication between support team and provider. Would be a great concept if it worked.
Reply from Done.Feb 13, 2024
Thank you for bringing this to our attention. We are continually upholding our providers to a high level of service so we are investigating to see where we could have improved. We're so disappointed that your experience does not meet our high standard of care - please reply to our request for information so that we can make sure your issues are resolved.
Mel
Very helpful. Quick to respond. Understanding and meaningful service. Thank yo u
Reply from Done.Feb 12, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
Jer W.
My recent appointment with this provider turned out to be an incredibly frustrating experience. Firstly, despite being assured that my insurance would cover the appointment, they failed to bill my insurance at all. Then, to make matters worse, after the appointment, they abruptly blocked my access to their services without letting me know for almost an entire day! I guess the claim was that I couldn't be on two medications simultaneously, even though I hadn't requested any medication during the appointment. To add to the frustration, they completely ceased communication with me, leaving me in the dark about the status of my doctor's notes, which I'm still waiting for. I even had to pay a $79 subscription fee to access their app, only to find out that the notes were not on the app. Only after numerous failed attempts to reach them through calls and messages, and possibly even being blocked from contacting them for a day, that I managed to secure a refund FOR THE SUBSCRIPTION ONLY. Furthermore, their assertion that I couldn't be on two medications at the same time seemed unfounded, especially since not all ADHD medications are controlled substances. The doctor or physician's assistant I interacted with was also remarkably rude. Overall, my experience with this provider was absolutely appalling. I strongly advise against using their services.
Reply from Done.Feb 12, 2024
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure that your concern is well taken care of. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Thomas Tluczek J.
My care provider Carlton Cain at done first has helped in my journey living with ADHD and I sure do appreciate the hospitality and professionalism. I have no bad feedback to say about done first except for one area of the financial aspect of things that if I have health insurance , why can’t the appointments /consultations be covered by my insurance. Other then that Donefirst you are truly the best
Reply from Done.Feb 12, 2024
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Matt
It was simple to use and easily connected me with a provider
Reply from Done.Feb 12, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
C E.
They always answer my questions and tend to my needs accordingly. Once you learn how to use the portal to make inquiries and answer providers questions, one can count on getting the care they need. My provider has never failed to address my concerns and make adjustments when needed
Reply from Done.Feb 12, 2024
Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!
