Reply from DonkeyLoans.aiMay 16, 2025
We’re sorry to hear you’re dissatisfied with the funding experience. However, we want to clarify a few important details for anyone reading this.
You received funding nearly three months prior to reaching out, and at that point had already been making daily payments on the advance. During our call to understand the confusion, you acknowledged that you had not thoroughly reviewed the contract you signed—which clearly outlined the structure and terms of the merchant cash advance, including the amount, holdback, and repayment schedule.
As a broker, we are not the funder, and cannot retroactively change the nature of an agreement you entered into months ago. We always encourage every client to read and understand any funding documents before signing, and our team is available throughout the process to answer questions.
Additionally, your comment about seeking more funding for renovations, combined with the threat of a bad review unless the situation was “rectified,” made your request feel more like an attempt to renegotiate rather than a genuine misunderstanding.
We remain transparent in our process and strive to assist businesses responsibly. If you still have questions or need help exploring future funding options, we're happy to speak further.
