Excellent
Based on 275 reviews
DoorFoto™4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
DoorFoto™ makes custom fabric door covers for all holidays and any occasion. With over 1,800+ images to choose from or by using our design online tools, you can reimagine any interior or exterior door in less than 28-seconds. That's right, hanging up and taking down a DoorFoto™ takes just 28-seconds! DoorFotos are also washable and reusable and each one is personally crafted in Tampa, Florida.
DoorFoto™ (doorfoto.com) has 275 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
275 approved reviews, newest moderated first
Patricia B.
I have been so satisfied with this company. I have ordered from them four times and will continue for many occasions. They were so on time even when I made an error in my order,one email and it was corrected. Thanks 😊
Michelle
This was too big for my door.bought one for Christmas and valentines they were perfect. This one was I believe mis sized
Reply from DoorFoto™Mar 29, 2022
Hello, you ordered the wrong size on your last order. You ordered a 36x96, when all of your previous orders were 36x80, which is why it is too big. You can contact us via our website and return the item and we will ship you the 36x80. Below are your last (4) orders 3/4/22 - Easter Door Hangers - 36 x 96 1/31/22 - Let's Do This - 36 x 80 1/31/22 - Hearts on Glitter Background - 36 x 80 12/7/21 - Vintage Black Santa Claus - 36x80 Team DoorFoto™
Kelly C.
I ordered a door foto and gave instructions for a custom size. It was received but the wrong size.I called and Eusebius customer service to no avail. Then I left a review and they reached out immediately. They said they left me numerous emails but they had not. They told me to check my spam file which I had. As I was talking to customer service I received my first and only email from them stating that they had sent me numerous emails. I don’t get it they’re emails but I get their emails are always telling me to send them a review. At this point I’m disgusted because they said they would send me a new Doorfoto on Monday. They said it would be made that weekend. It is now Saturday and I don’t have it. The first store photo I purchased came with this custom size without a problem. The people in the assisted living home where it is we’re crazy about it. They absolutely loved it. I told everyone where I got it when asked. My daughter is a nursing home administrator and I was going to purchase them for her to put on her door. To my dismay, I gave this company more business by highly recommending them! I wanted to get another one for my sister but it looks like I will settle for a wreath or some thing else I can find by another company.
Reply from DoorFoto™Mar 26, 2022
Let us respond in our defense. The customer ordered a standard size product and DID NOT leave any instructions for customization, so we shipped her what she ordered. She called/emailed (see below) to complain that it was not customized and we sent her (4) emails over (3) days, none of which she responded to. We also emailed her a copy of her order WHERE THERE WERE NO INSTRUCTIONS FOR CUSTOMIZATION. The emails are below. She then leaves this same bad review on our website, so we text her and she responds and we tell her to ship back the other product and in the meantime we would make her a new "customized" one and ship it out on Monday, which we did on 3/21. We have no control over USPS shipping. If you need something 2-day or next day air then PAY THE EXTRA money for shipping, but don't leave people bad reviews because of USPS. Go to the USPS site and complain there. Below are the emails and if I could post screen shots I would, but Trustpilot does not let us attach images. We went out of our way to try and make this right for this customer even though she ordered the wrong item to begin with. We were going above and beyond to fix her ordering mistake. FROM CUSTOMER: Wed, Mar 16, 1:39 PM - Hello. I also called and left a message regarding this order. I put the dimensions I needed in the comments but that is not what was received. I would like this rectified as soon as possible! I feel time is running out to receive it well before Easter! Thank you. Kelly Biddle Cook FROM DOORFOTO: Wed, Mar 16, 2:17 PM - Hi Kelly, sorry for the confusion. It looks like you ordered a 36x96, but the order did not come through with any comments - see below. What size do you need? Do you know who you talked to as I see a return label was created today 3/16? FROM DOORFOTO: Thu, Mar 17, 8:17 AM - Please respond so that we can correct your order for you FROM DOORFOTO: Thu, Mar 17, 3:12 PM - Please respond so we can get this resolved FROM DOORFOTO: Fri, Mar 18, 6:44 PM - We have left you several emails with no response. Check your spam folders. There were no notes on your last order. What size do you need as you ordered a 36x96?
Trudy E S.
I have already written a review
Mark S.
Love it.looks good and fits well. Easy to put on.
Lisa N.
All the new designs are great - keep them coming
Mercedes B.
Did not realize it at the time but this product showed 49.99, then when I checked out it turned to 59.00. I've already commented on this with this last item I was going to buy and you still haven't answered me. Didn't like the way the crossed looked on the last item I purchased.
Reply from DoorFoto™Mar 26, 2022
We offer (3) different sizes with (3) different prices. When you change sizes the price changes. Our interior 30/32x80 DoorFotos sell for $49.99. Our 36x80 size sells for $59.99 and our 36x96 sells for $69.99. By changing your size, you changed the price.
Sharon
Loved my experience with this company. Bought 4 door covers for an inside garage door that is scratched and needs replacement. Now it’s covered year round and beautiful. Also bought Halloween door covers for my front doors. I have 2 side by side doors (old style for easy moving) and needed one scene split down the middle into 2 covers. Josh helped make it all happen. He’s terrific. So happy with everything. Great company and products.
