DOORS.NYCReviews of doors.nyc

Reply from DOORS.NYCSep 3, 2026

Hi Parastoo, We sincerely apologize for the delay and completely understand how disappointing it must have been to receive your dress after you no longer needed it. As we work with independent designers from around the world, international shipments can occasionally experience unexpected delays in transit that are unfortunately beyond our direct control. Nevertheless, we always aim to keep our customers informed and supported throughout the process. Our team has responded to all emails we have received, but we sincerely apologize if any of your messages were missed or if our responses did not reach you. This is certainly not the experience we want any of our customers to have. We truly value your feedback and are sorry that your experience with us fell short of expectations. We hope we have the opportunity to make this right and provide you with the experience you should expect from DOORS. Best, DOORS NYC

Reply from DOORS.NYCApr 1, 2026

We’re sorry this situation has been frustrating and we take concerns like this seriously. For clarity, the return shipment was arranged under the artist’s courier label, without packing instructions or insurance shared with our team. Based on this, we are not able to assume liability for the damage. We advised to follow up directly with the courier responsible for the shipment and have reviewed this case carefully. Best, DOORS NYC

Reply from DOORS.NYCJan 30, 2026

Hi Brooklyn, We’re truly sorry to hear about your negative experience and understand how unexpected fees can be frustrating. We do want to clarify that any applicable customs duties, taxes, or import fees are clearly calculated and displayed at checkout before an order is placed. Additionally, our website does not state that all items ship from the United States, as we work with international partners and ship from multiple locations depending on the product. That said, we appreciate you bringing this to our attention, and your feedback helps us continue improving transparency and the overall customer experience. If you have any questions about your order or would like further assistance, please don’t hesitate to reach out to our support team at [email protected] - we’re always happy to help. Best, DOORS NYC

Reply from DOORS.NYCJan 20, 2026

Hi Hendy, We’re very sorry to hear about your experience. According to the information on our end, our team has reached out several times to resolve the situation. We absolutely want to make sure your problem is resolved. If there’s anything else we can assist you with, please contact us anytime at [email protected]. We’re here to help and would be happy to resolve this for you. Best, DOORS NYC

Reply from DOORS.NYCDec 3, 2025

Hi Miriam, We’re very sorry to hear about your experience. According to the tracking information on our end, your order shows as delivered, and our team has reached out several times to confirm that everything arrived safe, but we haven’t yet received a response. We absolutely want to make sure you received your item. If the package has not arrived or if there’s anything else we can assist you with, please contact us anytime at [email protected]. We’re here to help and would be happy to resolve this for you. Thank you, The DOORS NYC Team

Reply from DOORS.NYCJul 22, 2025

Dear Nitendra, Thank you for sharing your feedback. While we regret that your experience did not meet expectations, we appreciate the opportunity to clarify the scope of services provided and the structure of our platform. That said, we stand by the work our team delivered in line with your signed BASIC membership: extended homepage visibility beyond the standard rotation, SEO optimization that placed your brand on the first page of Google search results, and inclusion in email and social communications, which are carefully curated across nearly 100 brands. While your agreement began on April 1st, the actual onboarding was completed in mid-May due to delays in asset delivery from your end. Therefore, your brand was live on the platform for just under two full months. Per the agreement, the first performance report (for May) was delivered in June, and the second report (for June) is scheduled to arrive in July. Although the agreement was terminated in mid-July, a final partial-month report will still be delivered in August—as outlined in the reporting schedule. Our approach is structured, consistent, and aligned with the level of service defined in each membership tier. While immediate traction is not guaranteed, many brands do see strong results when combining our tools with elevated assets, market-aligned presentation, and continued engagement. We remain committed to supporting emerging designers who are looking to grow in the U.S. and international markets and wish you every success in your future endeavors.