Door to Door Storage Inc.Reviews of doortodoor.com

Terrible experience never again. They did not contact me and take it as my blame when they came to the wrong place, at the same time no prove of them being around the accommodation to collect my boxes. Then they request me to put those boxes into a collection for them to pick them up- Did not happen as well. Then they start to blame me for the wrong address when I emailed them the right one. Late reply and terrible communication.

This dishonest company will try to rip you off in any way possible. We had a 2-part order, which included an initial move-out that went to storage, plus a second order that was to be moved straight to the destination. The second order, since it was a move, was not to be charged storage or pick-up costs (around $600). However, because of an employee's mistake, it did get put as a storage order and incurred those charges. This company is EXTREMELY bad in communicating bills and invoices, so we only saw this charge after everything went through. When I called to dispute it, they were going to "look into it and call me back". I never was called back. My initial agent, Chelsea, went on maternity leave. I called back repeatedly, talking with different agents each time - Sarina and Alli, to name a few, and got the same response each time -- look into it and call back. Now, it's been almost three months of this. They know they are in the wrong when they won't call back after promising to! Other bad: -We found 2 or 3 other charges that were erroneous. When I called them on those charges, they did (eventually) refund them. Their billing department really enjoys putting random charges on your account!!! -Out of the 8 delivery/pick up times we scheduled, we were called on 6 of them to RESCHEDULE. Anyone that is moving knows that timing is really important, and to have to reschedule almost every appointment was extremely unprofessional and unacceptable! The good: Nice customer service at the beginning -- they really try to suck you in. Beware of this! The price was really comparable to PODS -- I really wish we would have gone with them! We would've avoided this complete NIGHTMARE!!! The only positive I can find forklift drivers were impressive and did a good job getting our units lined up on the driveway.

It has taken me this long to review due to the extreme amount of damage done to my belongings in storage making angry when writing reviews. I retrieved my belongings on 6/24/16. First there was some sort of rodent that got into my box that left droppings everywhere and chewed and destroyed many of my things. It was given access to many of my storage containers due to the damage done to them in storage described below. The plastic storage boxes inside and some of the loose objects were also heavily damaged, it appeared from being moved/up and down frequently over the course of a year, although I guess its possible all the physical damage was done during the transportation. These same boxes showed no sign of wear in the year of storage before being given to Door to Door. The box got from point A to point B, but I would not recommend Door to Door to anyone.

I needed to adjust my delivery date for my containers due to my closing date of the house being pushed back. They were not helpful at all in assisting me with that and wanted to continue to tack on fees. Every other company I was working wig did not have any issues in rescheduling.

The packing part of the D2D was punctual and efficient. Note that it takes at least 2 weeks for the unit to be shipped from east coast to west coast. Once my storage unit arrived in California, the terrible experience began. First, I was not able to schedule delivery of the unit until 10 days after it had already arrived in CA (that was the earliest date). On the day of my delivery, the unit never showed up. I called Customer Service and was told my delivery was "accidentaily cancelled." I was left rushing home from work and waiting for a unit that never arrived. D2D rescheduled my delivery for 2 days later. Again, I went home and had ppl ready to help me unload. The unit never arrived. I called Customer Service--oops, the delivery people from the local warehouse "forgot" to deliver! The following day I was at work when I got a call from a delivery guy, saying he was heading to my house and delivering the unit--when I wasn't there to receive it or unpack it. There seems to be a huge disconnect between scheduling at the central Customer Service center (where some of the nicest agents spoke to me, but were unable to help me) and the local warehouse. I definitely do NOT recommend using this service. It was the cheapest one I could find, but not having access to my belongings for 4 weeks was a terrible and extremely stressful way to move to a new city, and was not worth the savings.

When it came down to the actual move we found out that our sales person from Door to Door, Skip Holland lied to us about a number of things. Including, drop off terms, loading terms, waiting to load terms (and the associated fees) and last but not least return delivery times. Door to Door cost us an immense amount of stress. Our driver literally threatened to drive away and not take our crates and Daniel Ortiz (transportation manager was on speaker phone and O.K.'d this threat) even though we were specifically told that not only would it OK to leave our crate over night, but in the case that it couldn't be left all night a driver would wait for us to load. We were told our crate would be shipped in 1 business day when in fact it was not shipped until the following Monday (3 business days). We were told that Door to Door owns Public Storage, so our storage facility was 100% verified OK for leaving crates over night, that turned out to be a lie. We were told our crate would be delivered to our new house in 1 week, it was delivered in 2. When I checked the fine print in the email it did say 2 weeks, but Skip Holland told me 1 when I was about to pay for our shipment. It is VERY obvious they work on commission. We had to camp inside our house with no furniture or clothes for a week. They charged us for their mistakes. We were originally told we would be charged $40 per 30 min it took us to load, but on site they tried to up that fee to $50 per 30 minutes. We were only in this loading situation because of THEIR mistake, yet we were being charged. We had 2 crates. Skip Hollad tried to tell us "no big deal you can load each crate in 15 min" that was a joke (or lie however you want to interpret), we had to hire 2 men last minute to help us move costing us $300 and we BARELY got it done in 1 hour. It was stressful, expensive and honestly demoralizing to be lied to on so many levels. I kid you not, I called Skip about a mistake in spelling on our delivery address (their mistake) and he told me it was not a problem, the driver will figure it out. ARE YOU KIDDING ME?!? I called back and spoke to someone else who claimed to have revised it, but on the morning of our delivery I got a call from the driver telling me he couldn't find our address. Really terrible. Such a scam, horrible management on ALL levels. Their excuses for every offense along the way was "policy changed", so if you work with these guys expect all of this to happen to you and maybe even more because apparently "policy changes" everyday over there, and oh it's your fault.

Talking with my salesman, Skip, at the beginning of everything, I explained that we were preparing our house to put on the market and that we did not yet know where we were moving. His response was that that was no problem. Everything with the first phase of our transaction - delivery & storage of the pods - went well. When it came time to schedule delivery to our new home - 25 min from our old home - I was told that it was outside the delivery area and that there was no fee that would facilitate delivery to that address. In the Services Agreement it states the following: "Delivery Area/Distance from Warehouse Facility: Door to Door’s delivery areas vary by market, and may be limited by the local geography or topography of a given market. Door to Door’s standard delivery area typically includes the delivery zip codes within 25 miles of the market’s warehouse facility. Additional Fees and Charges may apply for deliveries that extend beyond Door to Door’s standard delivery areas." This to me, meant that areas outside the standard delivery areas would require "additional fees and charges". The language is very misleading. In the end we had a few options. Pay to have the pods delivered back to our old address prior to moving and unload all 3 into our home and then pay our movers and additional $600 to include those items in our move. Pay a moving company the quoted $1700 to go to the storage facility and get our stuff and deliver to the new address. The other option, which we ended up doing since it cost us the least, was rent a moving truck ourselves, go to the storage facility and get our stuff and move it to our new house ourselves. When I told the salesmen that we did not yet know where we were moving he didn't attempt to clarify the terms. He simply said no problem. I feel the company misrepresented its services, purposely using ambiguous language in order to get as much money out of their customers as possible. Selling a house and going through a move are stressful and expensive endeavors. Thanks to door to door, a lot more stress was added to the situation. We chose to rent a truck and get our belongings ourselves to avoid giving the company any more money than necessary. During this mess the customer service rep that I dealt with true seemed to try to help me. For that, I am grateful. But she was unable to get any results. Not only will I NOT recommend this company, but I will warn people away from them. I've already warned every real estate agent I encountered during the sale of our home.

This is a company that thinks that management getting involved in a serious issue is somehow going above and beyond in service. They completely missed the pickup date, then they couldn't manage to work anything out with us for drop off. Finally, something was worked out because of the kindness and persistence of others. Customer service was rude and presumptuous. Any marginal compensation was severely delayed because it was mishandled, much like everything else. Many pieces of our furniture were damaged, even though we provided materials for packing. Would never recommend and actually will continue to advise friends and family to avoid anything to do with this "moving/storage" company.