Door to Door Storage Inc.Reviews of doortodoor.com

Terrible customer service and communication about my account with the customer (me) and between the staff. I was told multiple different things regarding questions and concerns I had and the same person never called back. I asked numerous times to speak to a manager but they were "unavailable at that time" and never called back. At the end of my storage time, I had better customer service and felt like some one was actually listening, but I still ended up paying more than I felt necessary and the "credit" they gave me for the inconvenience ($25) barely made a dent in the bill.

That's it....cool product but it's expensive and the customer experience is very inflexible.

The actual movers, the people who pickup, transport and deliver your stuff in those storage units, are fine. Helpful, friendly and easy to deal with. The online and telephone sales people quote one price, then charge you for another using a flimsy excuse. All sorts of "extra" charges and fees. They've got your credit card number and there's little you can do. Customer service? Forget it! Granted, just about all of these companies are kind of slippery. Save your time and money: avoid this group of cheats at all costs.

First move was great, returning move was tragic and disappointing when returning to first location, would not carry insurance offered, Better off suing if container was lost or item damaged during move.

Picking up was very quick, but dropping off was a nightmare! We have slept on floor for nearly a week to wait for our furniture.

Once I had authorized my card they started changing things. They changed the location I was supposed to go to to pack my box, then they wanted to charge extra to deliver my box in a timely manner, otherwise wait a week more, not because it was not already at the warehouse 1/2 a mile from my apartment, but because if I wanted my stuff sooner they wanted to milk more money out of me. I guess it is a working business model as people don't move often enough for them to worry about repeat business, but I will not use them again.