DossierReviews of dossier.co

The perfumes are fantastic! Purchasing and returning is always simple and straightforward. When I had a sample leak out of its bottle the care team was responsive and quickly made the situation right. I recommend Dossier to anybody looking to buy high quality scents without the markup prices!

I can say that customer service is very efficient and very fast; they answer all your questions, and personally, the products I received arrived in good condition and quickly.

Wonderful customer service assistance with my order. I needed to change my delivery address & they were helpful & fixed the issue immediately. I can’t wait to receive my Polly Pocket Perfume!

Their fragrances smell amazing. Unfortunately they are a dishonest company. They sign you up for a subscription without your knowledge. They did this once and I fought for a refund. The second time I was careful and checked my cart before checking out thinking maybe there was a slight chance I missed it on the first order. I was careful what I clicked on this time. Once the transaction went through it was suddenly more than what it first stated when the receipt popped up. I checked and there it was again, the subscription I did not click on, did not see, did not ask for. I tried to log back in to cancel the order as I was furious, but my log in suddenly didnt work. Logged in finally with order # and cancelled the subscription but no options to cancel the order. I have requested a second refund of the amount they charged me for the subscription. I will never order from them again. Its sad they can't just be honest. In response to the company- no matter how you look at it and whether I just "missed" the subscription selection again...signing customers up by automatically selecting an option for them at check out is just deceptive, sneaky and dishonest. If we wanted a subscription, we'd actively seek one out and click that. There is NO reason for it to be automatically selected. You and I both know this is a wellknown deceitful tactic. If you spent your efforts and time on making your company better, more trust worthy instead of fighting with customers about subscriptions and sneakily signing them up, then you'd be far more in the green than you are now. You may have gotten $3 off me now and $3 off several other people, but losing their business forever will cost you way more in the long run. Just one of my orders is usually over $100. So congratulations on the $3 score now! Thats $97+ you lost times at least once a year.

Terrible customer service.

To preface this: Alexandru from Dossier did resolve my problem, and I appreciate their help! However, this doesn't dismiss the terrible service I otherwise received. I received my perfume on Sept 10th, and initiated a return on Sept 17th. I understood there was a 30 day return period, and due to my work schedule, I was planning to get to the post office the first week of October. I received an email on September 30th saying my return had been cancelled due to not being returned in time. I wasn't made aware of a second deadline tied to the return itself (otherwise I wouldn't have gone ahead and begun the process), but within half an hour I contacted customer service to get a new label. I kindly explained the situation, offered to provide the emails where no alternative deadlines were mentioned, and explained my perspective. I was outright denied a new return label as "a return/exchange is only allowed once per order". I didn't understand, as it hadn't actually happened, and was still within the 30 day return policy. I was repeatedly denied any assistance by the customer service agent, who said it was impossible to start a new return. This was very disappointing, given I had 100$ of perfume that was not as advertised (loved the one I kept though!). Then, in the middle of our conversation over email, a new agent intervened and kindly provided me a label, no questions asked. The other agent stopped responding at that point. I am left questioning why I was repeatedly denied something that was suddenly provided out of nowhere, and the initial stress I had to go through. End of story, I got my new return label, but it was an opaque process met with a large degree of resistance, and was not a great customer service experience until the end unfortunately.

The support team are amazing and sooo helpful! They resolved my issues instantly and was super responsive. Shout out to Adrian

Love Dossier! Ive been a customer for about 5 years now and have never been disappointed with any of the scents I’ve purchased. The customer service is always great and so helpful.