DossierReviews of dossier.co

Unfortunately I did not receive my full order because some of the items were out of stock but dossier team reach out to me through a sincere email apologizing for the delay on my order. They made it very easy for me to get my refund back for the items that were unavailable. They were very quick to respond to the emails and were very kind. Overall I am very pleased with how they handled the situation, very professional. Thank you!

Excellent service with friendly, professional, thorough and fast responses. The scents are lovely and it’s wonderful that Dossier allows you to try them out before committing to them. This is especially helpful for those of us who blind buy due to no where to try them out prior to purchase. Also love the cruelty free, vegan aspect.

Muy buena perfumería,excelente servicio al cliente y atención! Pero ya no envíen sus productos por IMILE

i HAD A ISSUE WITH MY ACCOUNT.It was my fault and I was so frustrated. i TRIED THE ROBOTS MY ACCOUNT WOULD NOT OPEN. Cristian reached out from customer service and suggested all kinds of stuff. Finally we got it going I was able to order all the great scents again. Cristian was so patient, and supportive. Thanks DOSSIER for hiring great people. Thanks again Cristian Respectfully LeAnne

☆☆☆☆☆ Quick service and resolution

Wonderfull customer service

Amazing scents for a great price! Great customer service!

Hello Dossier Team, I just had to reach out and share a truly fantastic experience I had recently, which really underscored why I've been such a devoted customer for so many years. You know how it goes – sometimes, even when you're super careful, a little hiccup can happen. I was beyond excited for my latest perfume order to arrive, and even though I meticulously checked all the details, I somehow managed to input the wrong delivery address! My heart absolutely sank when I realized my mistake after hitting 'purchase'. Total facepalm moment, I tell you. Naturally, I reached out to your customer service right away, probably in a bit of a fluster. And that's where Robert came in like a true superhero! He got back to me incredibly quickly, and his understanding and efficiency were just outstanding. He completely grasped the situation and had the address corrected in what felt like mere moments, before I even had a chance to properly worry about it. It’s such a relief when things are handled with such ease and professionalism. Seriously, a massive thank you to Robert for his amazing help – he really turned my panic into relief and definitely made my day a whole lot brighter! This kind of exceptional service, combined with the consistently brilliant quality of your fragrances, is exactly why I've been loyal for over six years now. Every scent I've tried from Dossier is spot on, perfectly capturing those iconic notes, and often, I find them even more delightful than the originals they're inspired by. Plus, who doesn't love the unboxing experience? It's always such a treat. Your commitment to both crafting incredible perfumes and delivering stellar customer care truly makes you stand out. Keep up the fantastic work! Warmly, Shontre