Double Wood SupplementsReviews of doublewoodsupplements.com

Reply from Double Wood SupplementsSep 1, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience with our Colostrum and understand your concern regarding the number of servings you received from the container. We would appreciate the opportunity to look into this more closely and see what options we may have to help. Please reach out to our Customer Service team at [email protected] with your order information and reference this review so our team can assist you directly. We take concerns like this seriously and would be happy to review the product and your experience further.

Reply from Double Wood SupplementsJun 22, 2026

We're sorry to hear that this product did not work well for you and that you had such an unpleasant experience. Regarding your refund, tracking information is an essential part of our return process because it allows us to verify and locate returned packages. For this reason, we include tracking requirements in our return instructions and strongly recommend retaining the tracking number until the refund has been completed. Unfortunately, without tracking information, we are unable to confirm that a return was received, which limits our ability to process a refund. We understand this can be frustrating, and we encourage customers to contact the shipping carrier directly if they believe tracking details may still be available. We appreciate your feedback and wish you the best in finding a product that better meets your needs.

Reply from Double Wood SupplementsJun 2, 2026

Thank you for sharing your feedback. We are sorry to hear that your recent experiences have left you disappointed. We want to address a few of the concerns raised in your review. First, while we do our best to fulfill all orders from our own warehouse, we have occasionally utilized Amazon as a fulfillment partner over the past several months. This is due to increased demand, limited warehouse capacity, and the fact that our warehouse is closed on weekends and holidays. This is not intended to be a permanent solution, and we are actively working to improve our fulfillment capabilities as we continue to grow. We are also sorry if you felt that your correspondence with our customer service team was handled by AI. We take customer concerns seriously and would be happy to review your specific situation if you would like to contact us directly at [email protected]. Regarding testing, our Certificates of Analysis and third-party testing are not fabricated. This is a serious allegation. We would be interested in reviewing the spreadsheet you referenced so we can better understand your concern. If you send us the document you received, we would be happy to look into it further. While ownership of the company has changed, our staff and quality processes have remained largely the same. What has changed is the scale of our operations. We have experienced significant growth, which has created new challenges in keeping up with demand while maintaining the quality standards our customers expect. Although growth allows us to serve more people, it can also make it more difficult to provide the same small-company experience that many of our longtime customers remember. Finally, our refund policy is 30 days and is clearly outlined on our website. Without reviewing the details of your most recent order, we cannot speak to the specifics of the interaction you had with our team, but it does seem that there may be important details missing from the situation as described in the review. We appreciate your past support and would welcome the opportunity to review your concerns further if you choose to contact us directly.

Reply from Double Wood SupplementsApr 23, 2026

Thank you for your feedback—we’re really sorry to hear about your experience and understand your frustration. To clarify, our return policy does require that products be returned in order to receive a refund, and customers are responsible for return shipping costs. This is outlined in our refund policy on our website. Regarding your order, because multiple bottles were purchased, our 30-day money-back guarantee covers one opened bottle without requiring a return. I’ve confirmed that you have been refunded for one bottle of TUDCA accordingly. If you would still like to return the other 5 remaining unopened bottles, you’re absolutely welcome to do so within 30 days of purchase. While we do not provide prepaid return labels, we’re happy to guide you through the return process to make it as simple as possible. We also want to mention that when purchasing from other sellers, especially at significantly lower prices, it’s important to ensure the product is listed as “Sold by Double Wood LLC.” If not, we cannot guarantee the authenticity or quality of the product. We truly value your feedback and will take it into consideration as we continue improving our policies and communication. If you’d like assistance with a return or have any other questions, please don’t hesitate to reach out—we’re here to help.

Reply from Double Wood SupplementsApr 15, 2026

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We did respond to your inquiry on April 2nd with a resolution, including a replacement shipment and a refund for the inconvenience. It’s possible that message may have been missed, but we want to reassure you that action was taken to resolve the issue. We value your loyalty as a long-time customer and would never leave a situation like this unaddressed. If you have not yet received the replacement or refund, please reach out to us directly so we can ensure everything is completed as expected. We’re here to help and are committed to making this right.

Reply from Double Wood SupplementsMar 24, 2026

Thank you for your feedback. Due to labeling regulations, international requirements, and limited space on supplement bottles, it is not always possible to include every detail—such as third-party testing—directly on the product label. That said, all of our products are third-party tested, and we make this information fully available on our website at doublewoodsupplements.com, where you can find testing documentation listed on each product page. If you would like a lot-specific Certificate of Analysis (COA) for the exact product you received, we’re more than happy to provide that. Please reach out to us at [email protected] with your lot number, and our team will assist you promptly. We appreciate your interest in quality and transparency and are always happy to provide additional documentation when requested.

Reply from Double Wood SupplementsMar 10, 2026

Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify how our subscription process works. It is not possible for us to place a customer on auto-ship without their selection. The Subscribe & Save option must be chosen during checkout, and it is clearly labeled before an order is placed. Customers also select the delivery cadence at that time. Subscriptions can be modified or canceled at any time, and there is no need to cancel a credit card to prevent charges. We offer a subscription management portal where customers can update their delivery schedule, change products, or update payment details whenever they like. If you would like assistance modifying or canceling your subscription, please reach out to our support team at [email protected] with the email address or order number associated with the subscription, and we will gladly help. Our customer service team is available Monday–Friday, 9:00 AM – 5:00 PM EST, and the subscription portal is available 24/7 for customers to manage their subscriptions at any time.