Reply from Dovly AIFeb 5, 2024
Hello Dave,
Please accept our apologies for the delayed response. We've been making efforts to connect with you to discuss the issues you've raised.
To clarify, disputes are not the service for which we charge in our paid plan. The core value of the plan lies in the comprehensive features it offers, such as $1 million in identity protection, weekly credit report updates, and enhanced credit monitoring. The dispute process is a complimentary bonus rather than the main feature.
Regarding the dispute process, it's important to note that we dispute an average of three items per credit bureau, totaling nine disputes, not just one per month. This strategic approach prevents your account from being marked as frivolous by the bureaus, which would be counterproductive to your credit journey. Our algorithm, enhanced by machine learning, is designed to optimize the dispute process for your benefit, and it continually improves over time.
As for the concept of creditors disputing your disputes, we would welcome an opportunity to discuss this further with you, as it does not align with standard industry practices.
We understand the inconvenience caused by Google's refund policies, over which we have no influence. However, as a gesture of goodwill, we're happy to extend an offer for an additional two months of service free of charge, which is within our purview to control.
We value our members' trust and satisfaction above all and strive to offer superior service. Dovly is committed to transparency and efficacy, and we are not a "scam" or a "bait and switch" operation. We hope you will take this opportunity to reconnect with us and allow us to demonstrate the efficacy of our services.
Best regards,
The Dovly Team