Excellent
Based on 36 reviews
Down2Shine Car Detailing4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have:interior and or exterior services, ceramic coating, pet hair removal, package deals, subscriptions, and more
Down2Shine Car Detailing (down2shine.com) has 36 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
36 approved reviews, newest moderated first
Chris
Angel seemed responsive and attentive to the details needed
Reply from Down2Shine Car DetailingJul 10, 2025
Delighted to hear about your fantastic experience! It's wonderful to know that our team's responsiveness and attention to detail made an impact. Your support of our mobile car detailing service helps us keep shining brighter every day. We hope to see you again when you need your next detail.
Ayishah
This is the second time Angel has done one of our cars, our 2015 Prius looks brand new! It’s amazing what she can do! She is the best and will only being using her for the future. Thanks Angel!
Reply from Down2Shine Car DetailingJul 10, 2025
Your positive feedback made our day! We're absolutely delighted that your 2015 Prius looks brand new after our car detailing services. We strive to provide the best luxury car detailing experience, and it's wonderful to hear you'll continue trusting us for your future needs. We hope to see you again when you need your next detail.
denise
Always always happy with the service from Down2Shine!
Reply from Down2Shine Car DetailingMar 5, 2025
thank you for your review!!!
Jessi
While Angel was very responsive, helpful and friendly over text, I think she’s already losing sight of what’s important in her chosen industry. She showed up super late, came unprepared and didn’t even do a thorough job. She told me she’d be 5 minutes late then told me at 5 minutes past my appointment time that she was on her way and would be there in 20 minutes which was actually more like 30. Told me she was almost done which seemed odd since the outside of the car hadn’t been touched. After questioning her and confirming I booked both interior and exterior cleans she then proceeded to tell me the equipment she needed to wash the exterior was broken and she’d have to come back another day. Her website says she’ll clean the headliner upon request. I pointed out some small stains and asked if she’d work on them. They’re still there, seemingly untouched. There’s a lot of dust leftover in the vents and sand in the interior carpet. Windows are dirty and/or streaky. I will be transparent and tell you she deeply discounted the service and she came back to wash the outside like she said she would. But, I would’ve rather paid full price for a quality job. Sadly still on the search for a good detailer.
Reply from Down2Shine Car DetailingMar 5, 2025
Dear Karen 5.0, Thank you for your honest feedback. We sincerely apologize that your initial experience with our detailing service did not meet your expectations. We understand your frustration regarding the delay and the initial oversight with the exterior cleaning. We acknowledge the miscommunication regarding the arrival time and the unexpected equipment malfunction that prevented us from completing the exterior service during the initial appointment. We understand this was a significant inconvenience, and we are taking steps to ensure better time management and equipment checks in the future. Regarding the headliner, we did address the stains as requested. Due to the delicate nature of the headliner material, we used a gentle cleaning method to avoid damage. Any more aggressive cleaning would have risked destroying the material. We discussed this approach with you, and you agreed it was acceptable. We are glad we were able to return and provide the complimentary exterior wash as promised. We wanted to demonstrate our commitment to making things right. We are truly sorry that the interior cleaning did not meet your standards. We will be reviewing our processes to ensure a more thorough cleaning, including attention to detail in areas like vents, carpets, and windows. We value your feedback and will use it to improve our services. We are committed to providing our customers with high-quality detailing and exceptional customer service. We hope you will consider giving us another opportunity to demonstrate our commitment to excellence. Sincerely, Mike Anderson Down2shine Customer Relations Senior Manager
Indigo
Angel has been the greatest with all the tips and tricks to keeping my car looking amazing in between washes. Thank you so much for always caring about keeping my car cleaned.
Reply from Down2Shine Car DetailingMar 5, 2025
thank for your amazing review!
Gabi
Angel did an amazing job!
Reply from Down2Shine Car DetailingMar 5, 2025
thank you for the review!
Lila
Angel is amazing. She brought my car back to life. I feel like I’m saving a car payment. I highly recommend Down2Shine.
Reply from Down2Shine Car DetailingFeb 11, 2025
thank you lila for your review it means a lot to us.
Vincent
Angel showed up on time and was very pleasant. She did an excellent job; made my truck like new again. She has such a great attitude and always smiling! I am having her do my other two cars and am recommending her to my son and friends.
Reply from Down2Shine Car DetailingFeb 11, 2025
thank you vincent! cant wait to detail for you again soon
