Average
Based on 506 reviews
Drake Software3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services.Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options.Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security.From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software (drakesoftware.com) has 506 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 88 reviews with 1 star · Clear filters
Justus G.
Just bought the software and they wont even send me a code to download the software. Talked to customer support and they told me it has to be escalated to the escalation department for "security reasons." who pays 350$ for a product and they cant even deliver a code to download the product and makes you wit several days to download the software. terrible customer experience
Matt
Drake was only professional software not to release NYS forms in a timely manner and instead put a watermark on them so all you can do is e-file but not properly provide clients with a clean copy for their records. When I went to chat with a representative about this and the delays, no one was available even though their own support website says they are available M-F 8am-10pm. This software has drastically gone down hill and I will be looking elsewhere for my professional software needs as I hope to retain clients who are not happy with the delays.
Allen L.
They want everyone to use the portal just like TaxAct -- that's so intrusive and should be illegal. Every year since TaxAct bought this company Drake Software gets worse... I mean every year is worse than the previous... last year the error codes never matched the problem - this year all of the working pages only show half-screens - so even though they finally give you the option to enlarge the text so you can read the f- screen - you still have to scroll down to see what the hell you are working on. They advertise for tech support help but they only pay $13-$15 per hour. So these idiots are low-end English speakers or a select group of culture that have no diction ... so all anyone does is read AI prompts and not pay attention to what the issues are over the phone. And forget their partners like Protection Plus - they are even worse. Currently I can't file a return because Protection Plus and Drake have me set for Firm level Protection status and I asked them to turn off all services. No one knows what they are f- doing and each company is blaming the other. I'm going to burn through my first 10 returns - and switch to anyone else.
ZD
Support is terrible and software has issues. Used to be excellent software and outstanding tech support, but NO MORE !! Zero star!
Mike A.
Zero stars if possible. This company was great when family owned. Since the buyout things have gotten progressively worse! Software errors galore! Missing fields and bad calculations. Multiple logins required to use different related software/websites that are often unavailable. You pay for everything separately. DrakePay takes money from clients and never forwards me the money. Support and escalations are a joke. I can't think you one good word except that it only takes 30 minutes to reach an agent.
Rayid K.
This software is horrible compared to what it used to be. I've been using it since 2012. Drake was sold 3 years ago and it's gotten MUCH WORSE since then. This year is the worst, by far. I've spent countless hours with support and they don't help. I will not be renewing it for next year. My advice is STAY AWAY!
Dave P.
Returns are rejecting and we've been wrong info about Confirming Firms and we can't get any answers after 14 emails and holding on phone for 30+ minutes. Asked for Bank App folks to call b/c we know they can solve. But Drake phone support and email support is NON-RESPONSIVE
Cotera Accounting F.
Extremely Disappointed With Drake Software Customer Service During Tax Season I have been a professional tax preparer for over 15 years and used CCH ATX Tax Software throughout that time. While ATX has declined in recent years—particularly in the area of customer service—it was historically a reliable product with strong support, which is essential in our profession. Due to ATX’s decline, I spent significant time researching alternative professional tax software and ultimately decided to purchase Drake Tax Software and Drake Accounting for the 2025 tax season. As I do every year, I began testing the software early for accuracy, workflow, and user-friendliness. Unfortunately, since April 19, 2025, I have experienced ongoing and serious difficulties obtaining customer support from Drake Software. Most calls result in a busy signal, or I am routed through an AI answering system that transfers me to a phone number where no one answers. On January 24, 2025, on the rare occasion that my call was answered, the representative was courteous and professional but unable to resolve the issue. As of January 25, 2025, at 8:30 AM (Eastern Time), there is still no way to reach Drake customer service, despite Drake’s published statements indicating that weekend support is available during tax season. According to Drake’s own stated support hours: Peak Tax Season (January 2 – April 15): • Monday–Friday: 8:00 AM – 10:00 PM EST • Saturday: 8:00 AM – 6:00 PM EST • Sunday: Closed While I acknowledge the stated hours, the lack of accessible support during critical periods of tax season raises serious concerns for professionals who rely on timely assistance to serve their clients effectively. Additionally, when calling during the advertised support hours, the automated system states that Drake is closed for the weekend, which directly contradicts their published availability. For a professional tax software company, reliable customer service during tax season is non-negotiable. As a direct result of Drake’s lack of support for accessibility, I have lost clients, experienced business disruption, and now must wait until Monday to resolve issues that should be addressed immediately. This delay has negatively impacted both existing clients and new prospective clients. Given the investment made in Drake Tax and Drake Accounting, along with the loss of revenue caused by Drake’s failure to provide timely support, I am formally requesting an immediate refund. Based on my experience, I cannot recommend Drake Software to any professional tax preparer who depends on timely assistance during filing season. Until Drake significantly improves the accessibility, responsiveness, and reliability of customer service, this product poses a serious risk to professional practices.
