Drake SoftwareReviews of drakesoftware.com

Reply from Drake SoftwareOct 13, 2026

Thank you for sharing your feedback, Steve. We're sorry to hear that the information requested felt excessive and made the process frustrating. We understand that getting started should be straightforward and that your time is valuable. We'd appreciate the opportunity to better understand which requirements caused concern and help clarify why certain information is needed. Please reach out to our Sales team at (800) 890-9500 so we can discuss your experience and assist you further. We appreciate you bringing this to our attention.

Reply from Drake SoftwareOct 6, 2026

Jody, thank you for taking the time to share your experience. We understand how frustrating it is to encounter a software issue that requires a workaround, especially when you’re trying to ensure a tax return is accurate. We appreciate you bringing this to our attention and encourage you to contact Drake Support at (828) 524-8020 or [email protected] if you need further assistance with the issue.

Reply from Drake SoftwareAug 7, 2026

Thank you for sharing your experience, Robert. We’re sorry to hear that your first experience with Drake left you feeling frustrated, particularly with the service you received and your concerns about obtaining a refund. We take your feedback seriously and would appreciate the opportunity to look into this with you. Please contact Drake Sales at (800) 890-9500 so our team can review your situation and discuss the options available.

Reply from Drake SoftwareJun 11, 2026

Thank you for taking the time to share your feedback, Debbie. We're sorry to hear that your first year with Drake Software has been frustrating. Transitioning after 25 years with another tax preparation platform is a significant change, and we understand how challenging it can be when workflows, billing processes, and state-to-federal data entry do not feel intuitive. We’re especially concerned to hear about your experience with our support team, as receiving knowledgeable assistance is an important part of making that transition successful. We would appreciate the opportunity to learn more about the specific issues you've encountered and help address them. Please contact our Support team at (828) 524-8020 or email [email protected] so we can review your concerns in greater detail and work toward a resolution. Thank you again for your honest feedback. Your experience helps us identify areas where we can improve and better support tax professionals like you.

Reply from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your feedback, Cheryl. We understand how frustrating it must have been to spend significant time verifying nearly 200 Utah returns, amending 100 returns, and communicating those changes to your clients. We recognize the impact that software-related issues can have during an already demanding tax season, and we are sorry to hear about your experience. Thank you again for sharing your feedback with us.

Reply from Drake SoftwareJun 1, 2026

Here's a Trustpilot response draft: Thank you for sharing your feedback, Thomas. We're sorry to hear that your experience with your renewal did not meet your expectations. We understand how frustrating concerns about pricing and customer service can be, and we appreciate you bringing them to our attention. We would welcome the opportunity to learn more about your experience and address your concerns directly. Please contact our Sales team at (800) 890-9500 or email [email protected] so we can discuss your situation further. Thank you again for your feedback.

Reply from Drake SoftwareJun 1, 2026

Thank you for taking the time to share your experience, Steph. We're sorry to hear that after 15 years with Drake Software, your experience with the enrollment process left you feeling disappointed. We understand how upsetting it can be when a long-standing relationship feels disrupted, especially when concerns about an unintended purchase and refund expectations are involved. We appreciate your many years as a customer and would welcome the opportunity to discuss your concerns further. Please contact our Sales team at (800) 890-9500 so we can review your experience and better understand the situation. Thank you again for your feedback, Steph.

Reply from Drake SoftwareMay 18, 2026

Thanks for taking the time to share your feedback, Chris. We’re sorry to hear that your experience hasn’t matched the level of service you previously received, especially regarding pricing and customer support. We understand how frustrating that can be. We’d like the opportunity to learn more and help however we can. Please reach out to our support team at (828) 524-8020 or email [email protected] so we can look into your concerns directly.