Dr. Brandt SkincareReviews of drbrandtskincare.com

There are issues with their dropper for the serum. They did send me another one which is better but still hard to get the serum out. I wanted to love this product but going to another line that I can actually use.

Awful awful customer service. Very clear they do not care about their client base particularly new customers. Over the last 2 weeks i have been struggling with a new order - on their site they had a promotion on where you get a free Quick Fix kit with orders over $65. Nowhere did it say it's for US orders only and when i first got in touch with an agent called Fernanda to question why i keep getting error messages she said it was a website glitch. She sent an email to offer a manual order but when i replied i got no further replies. I then tried the online chat option where im made to wait over 20 mins and still no answer; and then tried email again and no replies. Left comments under relevant post on instagram and my comments were deleted by them. No reply to insta messaging until after several days i received a message back stating someone will get in touch. I then after another couple of days received an email from a "Mercedes Checo" who sent a rather snooty message that the quick fix kit was a US promotion only but that they would add it to my order as a "gesture of goodwill" - like as though it's my fault their previous agent didn't clarify it in first place. I was told to reply to her email with order details - which i did on 31st July and never got a reply back (no surprise!) Sent chaser emails but nothing. And the worst thing is that the 30% discount code they had going also expired. DO NOT BOTHER WITH THIS COMPANY!!! Unfortunately i had already promised my mum that i was going to order 2 items from them before all this fiasco occured so i had no choice to order these to fulfill that promise as she was looking forward to them. Found a 20% code online so i managed to save something. But after this i will never ever order from this company again. Absolutely disgusting customer service. No excuse with how they behaved.

I haven't even received it yet and they have already lost me. I am sick to death of companies that make promises and then don't follow through. They SAY they ship in 1-2 days. It has been 3 days and it has not even shipped yet. Seriously. You get the order...how hard is it to ship right after you receive it?

I have not received a response from customer service. I sent two emails, they say 24-48 hours to reply. No response still. Sent Two auto assist messages - no reply and live message that say 9 minutes to answer and still no response after 60 minutes……

Unfortunately I had a very negative experience which in my opinion is inexcusable, hence the 1 star.. My partner ordered the Black Friday bundle offer for me which included several full sizes like day and night face creams, serums, eye creams etc. The products arrived in very worn and aged packaging - to the extent I’ve never seen before and I have been ordering skincare online for over 10 years. When I opened one of the eye creams, it had a dried up yellow residue around the bottom of the lid indicating that it had been opened before. It also had an unpleasant off smell. Another face cream too had an off smell of an old product. One of the serums boasts therapeutic benefits due to its scent and yet it was completely scentless and oddly clumpy and grainy. Generally on receiving the package I was absolutely shocked at the state of the products sent to me - however as I was unpacking them in front of my partner who gifted them to me I decided to try and use them. Additionally as I do not like waste I have actually tried to use up the products over the last few months however it has every time been an unpleasant experience due to the off smell, one product giving my skin an odd burning sensation and I have to say I feel after a few months of this routine my skin has been dry and I have noticed more wrinkles. The last few weeks I stopped using it and replaced it with other reliable products and my skin has returned to the smoothness from months ago.. Taking all this into consideration I would absolutely not recommend these products to anyone.

bought this after being bombarded on Instagram! It doesn't work at all! If you have black skin and you're of a darker hue,Do not get this product as it dries like a coloured concealer! The product dries out under your eyes and actually highlights your bags! It's awful! End of! I'm genuinely annoyed because I paid £25 for a tiny sample tube that took forever to arrive,only for it not to work! Rubbish!

This product is totally rubbish! Its automatic subscription your orders and so difficult to get refund back.

The products do nothing and they don’t respond to emails when I tried to contact them regarding their money back guarantee.