DreamLivings.comReviews of dreamlivings.com

Customer service staff was great. Chairs arrived a bit damaged. I ordered 6 chairs and 3 chairs were slightly damaged. The handle at the back was not painted properly. 1 chair the handle was installed on an angle.

I gave them 4 stars only because of the long delivery time, 13 days. The pieces arrived securely packaged and were exactly as pictured. It is a lacquered piece and looks very high end. Warning, they are a bit on the heavy side, so get your furniture sliders out or help to move them in place. Everyone that has seen them loves them. I am using them as nightstands. Customer service was also very responsive to my inquiries.

UPDATE: After I submitted my inquiry to their customer support email, I received a call back within a few hours. I spoke to one of the managers who was very apologetic and explained some of the issues that they are experiencing with the product supplier. He gave me an updated ship date that he had received from them and offered up some solutions to make it right for me. Working in the customer service industry myself, I understand the position they are in and I really appreciate the fact that they promptly responded with an update and a solution. ORIGINAL POST: I ordered an item back in February. They called after I placed the order to say that the item was not in stock with the supplier and it wouldn’t ship until May. They offered to change out the product for another one, however I was not in a rush. I foolishly said that I would wait until May. Well, May came around and I asked for an update. They responded back promptly saying that they will reach out to the supplier and send me a tracking # when it ships out. May has now come and gone, and we are halfway into June. Still haven’t received a tracking # and asked for another update today. We’ll see what the response is. My advice is to go spend your money elsewhere.

The chairs are very good, they stood well upto the expectation. Delivery could have been little faster but it was worth the wait.

Nice Product But Super Delay Shipping And Really Slow Costumer Service.

I am amending a prior negative review... after I contacted customer service they called me every day and emailed me every day... with updates regarding shipping and the status of my delivery... it did arrive a little later than I thought but Glaiza in customer service was on top of it and really did not stop calling the shipping company until I received my sofa... which is beautiful really...

Customer Service has been great!

I found the right size table for the nook in my house. The table was a bit pricey but was exactly what I was looking for. My only other issue is the pop-ups on the website: There are a lot of pop ups for promotions, some of which may no longer be valid or may be from third party sites. Glazia and her team at Dreamlivings.com were very quick and responsive to my inquiry about these promotions. I have not received my delivery yet but when it comes in, I'll leave an update.