DreamSofa.comReviews of dreamsofa.com

I bought my custom-made Bordeaux sectional chaise in their beautiful blush velvet back in February of this year. Marissa was amazing and super fun to work with, and I had fun surveying their fabric and swatches with her. The couch itself is holding up great, and I am in love with its rich color and fabric. Because we customized the chaise size I was a bit nervous because I couldn't see a picture of the end result. However, I trusted the process and the outcome is nothing short of spectacular. My only qualm is that I should have made the chaise area a little longer, otherwise it's been a beautiful addition to my home and living room. Thanks, Marissa for all your help. :)

Longtime lurker, first time poster here. I just couldn't stay silent after living with my Dreamsofa sectional for over two years. As a point of reference, I'm a mom with three energetic kiddos. Firstly, let's talk design and aesthetics. I opted for the Royale fabric, and the Wave comfort level? It's akin to sinking into a soft embrace every single time I lounge. Received mine in about 5 weeks, and it genuinely outshone the website pictures, and that says a lot. Durability? My three little ones use it as a makeshift trampoline, and, against all odds, it stands strong. Spills? Messes? All easily managed because, the covers are washable. A lifesaver for any mom out there. I also add the Chaise to one side of our sectional so we can curl up with the kids during movie night. Having owned the sectional for a smidge over 2 years, it's safe to say it's held up remarkably. No signs of wear, tear, or sagging. The fabric feels as new as the day it arrived. And the chaise? Hands down the best decision. It's turned into my sanctuary for wine nights and binge-watching session with the kids. In conclusion, if you're hemming and hawing about Dreamsofa, consider this your glaring green light. It's been worth every cent and has transformed my living space. Happy hunting and may your living room be as comfy and chic as mine now is. P.S. My only wish? A magic wand to keep the kids' toys as organized as this sofa has kept my sanity intact. The perennial mom struggle.

I bought two sofas from them. The sofas were fair . . . not great not awful. The customer experience, however, was beyond awful. Their delivery agents were downright crooks, and ended up holding my (already paid-for) sofas hostage until they could extract a few hundred extra dollars based on spurious arguments. I would never ever deal with them again, and consider yourselves warned.

Wonderful service! We love the Madrid queen Sleeper Sofa in Appletini! Great product and outstanding service. Highly recommend!

The sofa is beautiful, so comfortable and well made. The pull-out sleeper bed is even more comfortable than I had hoped. The only issue was the constant delayed delivery from fragile pak - their logistics company. Karla got on top of it and somehow pulled off the miracle of getting my sofa to me within a business day of calling her. I really do love the sofa and think it is quite a value for the price. Customer service was excellent but shipping was a pain.

We love our sofa! Even with a shipping hiccup Karla helped make our experience a positive one. The only downside is the shipping time… unfortunately in a world where Amazon has set our expectations for a 2 day delivery window… getting quality can take some time. Worth the wait!!

Was told the slanted verticals lines, the uncentered buttons and missing horizontal lines were because the sofa is "custom". (I have the pictures) Never agreed that anything was wrong. In their defense, they did have a upholstery store come pick up the sofa and try to repair it. And then asked me to front for the repairs! It does look better but the cushions are pilling and seams that were repaired are coming apart and there are new ones. There has been NO response from DS as I sent in an email to discuss this 2 weeks ago. Cricket's is all I hear. Update 7/12/23: Received beautiful new cushion covers from DS. Karla was very interested in making us happy and did an excellent job, getting the covers made quickly and with even better lining than the first covers. We are satisfied.

THE BEST sofa company!! Top-rate customer service and sofa quality. Was in a bind and needed a sofa quickly. Dreamsofa did so much extra to meet my timeline. Ryan from Customer Service got on a call with me to select the best quick-turn sofas, FedExed fabric samples to me twice, and even allowed me to change my fabric. He was FANTASTIC!! I would absolutely order another couch from them!