Great
Based on 75 reviews
DreamStories4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Turn bedtime chaos into a magical, screen-free adventure with personalized storybooks starring your loved ones. Ready to start your new favorite family tradition?
DreamStories (dreamstories.ai) has 75 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
75 approved reviews, newest moderated first
Lola
It was easy to create a book for my grandson. I edited the pictures easily and also asked for help which was simple and successful. I am very pleased with the final version and ordered 2 episodes for Christmas. My grandson will love seeing himself in the adventures and I think this will make him more interested in reading.
customer
I would recommend going through your photos on your phone and creating a folder of five favorites of each person you plan to include in the book. We had the main character we were gifting the book to +2 additional family members in each book. The books arrived and they are going to be a huge hit for Christmas.
Brandy
Great book and customer service
Tracey H.
TRASH!! My book came yesterday and the pages of it, were falling out!! My grandsons picture isn’t centered the first few pages, it looks a mess!! I wish i could insert the video!! I tried to reach out to customer service and they had me waiting on a rep!! I never “spoke “ to anyone! SAVE YOUR MONEY, IT’S NOT WORTH THE MONEY!
Reply from DreamStoriesNov 12, 2025
Hi Tracey, we’re really sorry to hear this — that’s not the quality we stand for. We looked into your case and can confirm our team replied within minutes, but it seems our messages didn’t reach you. We also reported the issue to our printing partner and have already expedited a free replacement order for you. We take great pride in our customer service — as you can see from many other reviews — and we’ll always go above and beyond to make things right. We truly want you and your grandson to have the experience you hoped for. 💙
Anthony H.
Customer service is close to none. It takes forever to get a response and they take forever to fix their error. A small company like this should be taking customer service as a priority. I love the idea of family members becoming characters in the book series and I was expecting better...I have no received my books but I hope it comes our good.....
Reply from DreamStoriesOct 7, 2025
Hi Anthony, I’m really sorry to hear about the trouble reaching us. It sounds like some of our earlier replies may not have gone through, we’ve seen this happen when messages land in spam folders. If you ever need to reach us quickly, you can always text us at (716) 333-7326. It’s the most reliable way to get in touch, and we’re available around the clock to help. We’re glad we eventually connected and that your loved ones enjoyed the book you prepared for them. Thank you again for your patience, trust, and support, it truly means a lot to our small team.
Sara P.
I submitted my request weeks ago with very clear pictures. I got a review within days, but the illustrations were so off from what I submitted that it was absolute obvious there was no human oversight to the AI process. I asked over and over for a customer service to get in touch with me and they didn’t get in touch with me for weeks. Finally, as my child’s birthday neared, I asked to cancel my order and got an immediate response. I got a pretty canned email response about how they’re going to look into what happened, weeks later. There is no human oversight to this process unless you threatened to cancel. That’s why I’m giving them two out of five is because they canceled my order promptly without giving me too much hassle. Otherwise the service is abysmal. I’m fairly certain the positive reviews are all fake, if you read them carefully. Thanks for ruining my kid’s birthday gift.
Reply from DreamStoriesOct 7, 2025
Hi Sara, I’m really sorry to hear this, especially since we did reply to your messages and promptly issued a full refund as soon as you requested cancellation. It sounds like some of our earlier replies may not have reached you, we’ve seen this happen when messages land in spam folders. If you ever need to reach us quickly, you can always text us at (716) 333-7326, it’s the most reliable way to get in touch, and we’re available around the clock to help. Every DreamStories book goes through both AI and human review. In fact, you personally get to review and approve every single illustration before printing, with multiple options to choose from to make sure you love the final result. We’re genuinely sorry this experience fell short of expectations, and we’re glad we could process your refund quickly. If you ever decide to give us another try, your first-time customer discount will, of course, still be honored.
KAREN J.
I got one for each of my Grandbabies! They are a great keepsake that they can read to their children in the future! Loved everyone of them. Thank you.
Chris A.
The book is absolutely beautifully done!
