Excellent
Based on 86 reviews
Dreamwood Living4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dreamwood Living is your premier online store for premium fireplaces, saunas, and outdoor living products. As a 100% USA-owned and operated company based in Waukesha, Wisconsin, we specialize in top brands like Dimplex electric fireplaces, Napoleon gas and wood-burning fireplaces, and luxurious Golden Designs infrared saunas.We put customers first with high-quality products at competitive prices, expert guidance, free shipping on orders over $299, and flexible financing options. Create your dream cozy home with reliable electric fireplaces, relaxing saunas, or stunning outdoor fireplaces from Dreamwood Living – exceptional service guaranteed.
Dreamwood Living (dreamwoodliving.com) has 86 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 74 reviews with 5 stars · Clear filters
Allyne R.
It was great- we were building and shipping did not occur until we moved in. We do not plan to install until spring so we did not open the crate to keep it protected. Can’t wait to see it installed in our entertainment wall on the deck.
Scott C.
Great Product at the best price!
Ben B.
Amazing service and support. Also, very happy with the product.
Tim B.
Great Customer Service, delivery was on time and from first glance but without fully removing from box, the product show up undamaged
Noah A.
I bought a majestic courtyard 42" ventless fireplace for a covered patio project our company was completing. I had received the unit and had been sitting on it for several weeks before unboxing it fully and finding it severely damaged on one side. I completely understood that I was way outside of the return window but I reached out regardless just to see if anything could be done, and Joe treated the situation with grace and professionalism. He heard me out and pulled some strings to get a new unit sent out even though they weren't responsible. I know this can't always be the outcome in situations like this since businesses need to make money, but the fact that Joe took the time to listen and went out of his way to make it happen tells me that this company is made of people with integrity, who care about the customer experience and the quality of the product they are selling. With customer service like that, I plan on using Dreamwood Living again. Thanks again, Joe!
Tammy A B.
We love it. Great price! Amazing service, quick shipping and timely delivery. Communication was outstanding and we couldn’t be happier with our Orion Traditional V2 fireplace. It’s so beautiful!!!
Dale R.
The unit that was purchased was for my father. They were able to talk with my father on the phone and get what he needed. Joe was great to work with
Edwin Ford J.
Joe was awesome, he helped through the entire process!!
