Reply from DressystarsMar 31, 2025
Dear customer,
We sincerely apologize for the inconvenience caused by this situation. You placed your order on March 23, 2025(one week ago). Unfortunately, when we were about to start producing your dress, we found that the fabric originally selected for this dress had run out, and we has also stopped manufacturing this fabric. As a replacement, we have produced a fabric that is of much higher quality. It has an almost identical appearance to the original fabric but features more intricate craftsmanship, thus justifying its higher cost.
We were extremely reluctant to ask for an additional payment from you. However, after careful calculation, we found that the cost of producing this dress with the new fabric far exceeded the selling price. That's why we reached out to you on March 31 to inquire if you would be willing to cover the additional cost. As soon as you declined, we immediately initiated the refund process for you and informed you that you should receive the refund within 3 - 5 business days. Please note that the time it takes for the bank to process the refund is beyond our control. We understand your concerns, and we are closely monitoring the refund progress to ensure that you receive the refund as soon as possible. Also, we kindly request that you refrain from casually labeling us as scammers. We receive numerous dress orders every day and are committed to providing our customers with affordable yet beautiful dresses. Our team works hard to ensure the satisfaction of each customer, and this particular incident was an unexpected situation. Thank you for your understanding and patience.Thank you for your understanding and patience.
Best regards,
