Excellent
Based on 271 reviews
Dr.Galen - Online Health Consultation4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dr. Galen is a global telehealth platform designed to make healthcare more accessible, convenient, and reliable. We connect patients with qualified doctors across a wide range of specialties, enabling them to receive professional medical advice, prescriptions, and guidance from the comfort of their own homes.With 24/7 availability, multilingual support, and a network of experienced doctors operating across 130+ countries, Dr. Galen ensures timely and seamless medical assistance wherever you are.
Dr.Galen - Online Health Consultation (drgalen.org) has 271 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
271 approved reviews, newest moderated first
Abdelmajeed
It's great. It connects the patient directly with the physician.
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for your feedback! We’re happy to hear that our platform has made it easy for you to connect directly with a physician.
Sean S.
Way easier than going physically to the doctor. Highly recommend
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for your feedback! We’re glad to hear that our platform has made accessing medical care easier for you. We appreciate your recommendation!
Prosper Atekey, M.
It is a great platform to easily interact with patients and help them with their issues . Most of their health issues could be addressed on this platform rather than coming physically to the consulting room. Everyone has to subscribe to this innovative medical idea. Those who needs physical examination and investigations are requested to come to hospital for those test to be requested.
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for your feedback! We're glad to hear that you find the platform effective in addressing health issues and providing convenient access to medical advice. We agree that many concerns can be managed online, and we appreciate your recommendation of our service. For cases that require physical exams or tests, we always guide patients to seek in-person care.
Harry P.
Great Service on the whole. Doctor was great and booking was easy. Unfortunately, I needed support when trying to get the prescription from the pharmacy as they needed it emailed directly to the pharmacy. However, the after support would not respond until over 45 minutes later. Resolved in the end. But the online support after the appointment needs to improve
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for your feedback. We're happy to hear the doctor provided great service and the booking process was easy. We apologize for the delay in receiving after-appointment support. We are constantly working to improve our response times and appreciate your patience as we work to enhance this aspect of our service.
Andrzej Z.
I scheduled appointment with Dr Sayd on 7 Feb but he rescheduled to 3 weeks later to 28 Feb 2024 I did not say anything plus clearly I told them what I need the chat bot pretending human seeded that no problem so I wait and today on 28 Feb 2024 I have tried to contact him to my appointment by messaging him many times after half the hour I contacted bot chat just to tell me that doctor can't prescribe medication and it was not for narcotics or something why to waste 3 weeks dose companies should not exist. Bcse if the don't wanna prescribe what u know is working for u I'm starting to wonder if they are really doctors that's all if l coud I would give u 0 rating u are disgrace to human kind liers
Reply from Dr.Galen - Online Health ConsultationNov 20, 2024
We sincerely apologize for the delays and the inconvenience this has caused. We understand that waiting for such a long period is frustrating, and we truly regret that we did not meet your expectations and you feel unsatisfied. As part of our commitment to resolving the matter, we have refunded the $20 to your account. If you still need any assistance or have concerns regarding this issue, please feel free to contact us, and we'll do our best to address it. Your feedback is important to us, and we are committed to improving our services moving forward.
alonna
Very thorough consultation and very knowledgeable Doctors. It’s also very convenient
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for sharing your experience. We're glad to hear you had a thorough consultation with knowledgeable doctors and found the service convenient.
Dr. N.
Easy, reliable, determined, professional app.
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for your feedback! It’s wonderful to know you found the app easy, reliable, and professional. 😊
Julia
Because I was in a foreign country with only a few participating doctors, it took 2 days to connect me, but the facilitator was a very responsive throughout the process and went out of their way to help me. When I was able to consult with the doctor I was satisfied with the result and received my prescription promptly.
Reply from Dr.Galen - Online Health ConsultationNov 19, 2024
Thank you for sharing your experience! It's great to know that despite the initial delay, the facilitator’s responsiveness and dedication ensured you received the care you needed. We’re glad the consultation and prescription process met your expectations.
