customer
When I first opened and put it in my…
When I first opened and put it in my car, but it dried up too quickly. Might have been the heat here in southern Colorado. I can’t smell it anymore.

Average
Based on 1,836 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Drift (drift.co) has 1,836 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
1,836 approved reviews, newest moderated first
customer
When I first opened and put it in my car, but it dried up too quickly. Might have been the heat here in southern Colorado. I can’t smell it anymore.
Monica J.
Great scent and it’s subtle not overbearing
PVW
No opportunity to speak with a customer service person. I had issues with scheduling and just wanted to fix it. AI can’t do everything and it sent me on rabbit chases. Loved the product but the customer service is awful.
Reply from DriftMay 5, 2026
Thank you for taking the time to share your experience—we genuinely appreciate your feedback. I’m really sorry to hear about the frustration you faced when trying to resolve your scheduling issue. This is definitely not the experience we want for our customers. I’m glad to hear you love the product, but it’s clear we fell short on the support side, and that’s something we take seriously. If you’re open to it, we’d really like to help make this right. Please reach out to us at [email protected], and we’ll prioritize your case.
LARRY S.
I don't like the fact that it has taken so long to get the scents I wanted. I started off with Amber and Open Air. I don't know how it got switched to Teak Wood, but Teak Wood was a scent that I didn't care for and it has taken me months to get the scents I wanted.
Reply from DriftApr 26, 2026
So sorry this was your experience. I've checked your account and I can confirm that your next order will process for the Amber and Open Air scent. You are all set.
Kaye R.
I love the fragrance. But I have noticed some oil leakage so I unplug when I leave my house and at bedtime, I want to be safe.
Bonnie B.
I love this product
Aurelio M.
I love the way it makes my whole house smell great. I don't smell it, but people walk in and ask me what I am using to make it smell so good.
Sal B.
Your product does not make my car smell like there is a freshener in the car at all.
Reply from DriftMay 5, 2026
Thanks for the feedback. So sorry to hear this. Kindly reach out to us at [email protected] and we would love to look into this and make this right.