Average
Based on 698 reviews
Drivo Rent A Car3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Drivo Rent A Car (drivo.com) has 698 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
698 approved reviews, newest moderated first
javier F.
Great service very nice answer made sure I understood everything. Elite was very kind and trusting
Reply from Drivo Rent A CarNov 16, 2024
Thank you for your review, Javier! We're glad to hear that Elite provided kind and trustworthy service, ensuring you understood everything.
Nakayla B.
Eli was very helpful & made sure we had a good experience, a car that fit our needs & a seamless checkout!
Reply from Drivo Rent A CarNov 16, 2024
Thank you for your feedback, Nakayla! We're glad to hear that Eli was helpful and ensured you had a seamless checkout with a car that fit your needs.
Nick
Eli was very helpful with getting us our car. Quick, professional, and kind. Thanks to Eli
Reply from Drivo Rent A CarNov 15, 2024
Thank you for your review, Nick! We're glad to hear that Eli was helpful, quick, professional, and kind in assisting you with your car rental.
Emily E.
Strange experience. Wish I had read reviews first! I'd be terrified this company would retaliate in extreme ways due to an honest review. Hopefully they just understand client concerns or people will be informed. Rented thru Priceline and a third party rental, ACE or parent company. Ace was great and responsive, Drivo was very confusing, separate customer service...makes things a little difficult. Still going thru a refund process and cannot believe that DRIVO is not just smooth running. Don't want to push my situation as it sounds like they do not understand public safety or pay regards to it. Just posting to inform and say go to the BBB, FTC, AGs or Police so these guys stop harassing people. You ask for basic customer service and you get extremes!! I'd say if there are investigations going on of Drivos practices that it's about time they get fined, shut down, absorbed...The employees dont seem to respond favorably to the citys standards...eg, if the AG is already on them, i dont know if Drivo will ever get legal business practices or a request for them....and you may actually have to request it, the kinks are not smoothed out there yet. Take pictures before and after, even the gas tank! Drivo does not have forms to fill out regarding gas tank or assessed damage, like other rental companies or I was not given any, thus tons of pictures!! No option to pay for full tank of gas! Still dont know whats gonna happen with any toll charges. They charge an arm and a leg for inhouse insurance, may file false claims if they get a hold of yours. This is not a normal, well run company. Strange rental process! 🤔 Never had that happen before!!
Reply from Drivo Rent A CarNov 16, 2024
Emily Elyse, we apologize for the confusion and difficulties you experienced with our service. Please be advised that we have created a ticket within our system associated with your case and are willing to provide you with resolution. Please contact us at (855) 550-0008 or email us at [email protected] and refer to the ticket number "T-62894" so we can find it in our system and provide you with assistance.
Abdul Rashid Brooklyn New Y.
Excellent, it was good shuttle service was available and nice cars and good price
Reply from Drivo Rent A CarNov 12, 2024
Thank you for your feedback, Abdul! We're glad to hear you enjoyed the shuttle service, nice cars, and good pricing.
Michael K.
The car rental was easy and smooth particularly due to Izzat help! I definitely will rent from Drivo again.
Reply from Drivo Rent A CarOct 28, 2024
Thank you for your feedback, Michael! We're glad to hear that Izzat made your car rental experience easy and smooth. We look forward to serving you again!
Royal Halal Indian Pakistani C.
It was amazing experience with you guys. You been so kind and very helpful to renting me and excellent car choice. I am very please to book the car with you ,It was great! I will definitely rent a car from you when m back to US. lot of best wishes to you Shaun, the great guy I met in US. very gentle and respectful. Hope to see you some time in Canada . Thanks Waqar Ahmad
Reply from Drivo Rent A CarOct 14, 2024
Thank you for your wonderful feedback, Waqar! We're thrilled to hear that Shaun provided such a kind and helpful experience, and we look forward to serving you again when you're back in the US. Safe travels!
William J.
Great customer service and friendly staff. Pick-up and drop-off was a very smooth and quick experience.
Reply from Drivo Rent A CarOct 7, 2024
William, thank you for your feedback! We're glad to hear that you had a smooth and quick experience with our friendly staff.
