Drivo Rent A CarReviews of drivo.com

Je confirme les avis précédents c’est catastrophique ! En effet les voitures sont délabrées, on ne nous donne pas la voiture qu’on a réservé mais une vieille Dacia voyant moteur allumé, toute defonsée, la honte de rouler avec ça franchement et quand on demande à faire respecter le contrat avec un autre véhicule on nous demande de rajouter de l'argent ! Tous les prétextes sont bons, c'est ma pire expérience depuis des années.

The worst customer service ever. I returned a car early. I didn't receive a refund for the car or the extra insurance. The agent never informed me that an early return wouldn't receive a refund.

Nice car, good rate, good service. However, they charged a deposit to my credit card which was never refunded. I had to call them to ask for the money back. Golly gee!

Des escrocs comme pas permis, fuyez cela fait 20 ans que je loue au Maroc jamais vu des incompétent pareil. Pas de bureau un vulgaire fourgon au milieu d'un parking et on appel ça du professionnalisme. J'ai loué une automatique 2mois en avance ils ont voulu me donner une manuel. De la daube comme pas permis je vous en prie fuyez ces sombres minable sans scrupules.

Horrific Experience!! I rented from Newark Airport and upon return was charged $250 for transporting my special needs daughter’s service dog, which was crated, because the manager told me company policy is dogs aren’t allowed in their cars!! Not even crated service dogs!! The clerk who initially assisted with the return said he was charging me a cleaning fee for crumbs that were in the back seat. Wow! No crated service dogs and no crumbs allowed. Got it. Drivo Rent a Car shame on you!! I have already written a complaint letter to the owner of Drivo and their customer service department with pictures showing the condition of the car was excellent besides some crumbs. What a disgusting company gouging customers with unwarranted and ficticious cleaning fees! I can only hope the company corrects this immediately and issues me a full refund along with an appropriate apology letter.

7/26/26 Update: Drivo responded to our review and asked that we call to resolve the matter. I called, and they informed us that they would not provide a refund or offer any remedy for requiring me to purchase insurance that I did not need. They did refund my deposit, but only after more than a week had passed since returning the vehicle. I have never had to follow up with another rental company to receive a deposit refund after returning a vehicle. Avoid this rental location. I was forced to purchase their additional insurance despite providing proof of my own full-coverage auto insurance. The employee claimed that because I was listed as a secondary policyholder on my husband and my joint insurance, my coverage was invalid and I could not rent the vehicle unless I purchased theirs. I questioned this multiple times but was repeatedly told it was “company policy.” Because it was late at night and they were about to close, I had no realistic choice but to pay for coverage I didn’t need even tho I was able to show that I in fact had full coverage. The next day, we called corporate. They also claimed it was policy—until we asked them to show us where. They couldn’t. We found the policy ourselves, and it only requires proof of full-coverage insurance, which I had provided at pickup. Despite that, they refused to refund the insurance charge. When I returned the car, Bob—the employee checking me in—told me I had been incorrectly informed. He confirmed that it does not matter whether you are the primary or secondary policyholder. As long as you have proof of full-coverage insurance, you should not be required to purchase their insurance. He said someone would contact me to make it right. It’s now been over a week. No one has contacted me, and I still haven’t received my deposit back either. This location either doesn’t understand its own policies or is using misinformation to sell unnecessary insurance. Either way, that’s unacceptable and frankly bad business. Save yourself the frustration and rent elsewhere.

AVOID RENTING FROM ACE ! The company does meet any professional standard and they are poor in CS. Was NOT provided the Car that was reserved. Instead was given a SMALLER car. A car that was too small for our group.. The wait time on the pick-up and return was WAY-TOO-LONG! Speaking to a Supervisor was also a difficult and tedious! WOULD NEVER use their service again!

- Bait and switch. I made a reservation with Ace, and then two days before learned it was with Drivo, a company I'd never heard of and never to agreed to anything with. - At the counter, I was hit with a geolocation penalty for driving to Vermont. This could have been disclosed earlier; it was not, and I had no choice but to agree to it. In addition, the fee is charged daily, but was applied to my *entire* rental, despite me only being in the "penalty zone" (Vermont, lol) for part of the trip. What a scam. UPDATE: I contacted support as requested in the reply to this review, and they told me they could do nothing about it. So now Drivo has not only ripped me off, but wasted my time with this social media "contact us, we'll help you out" game. One star is too many for your grifters.