Reply from Drone DoctorOct 28, 2025
We appreciate every customer’s feedback — even when it’s based on a misunderstanding — as it helps us continue to provide exceptional service.
In this particular case, the customer’s review contains inaccurate statements regarding the purchase and shipping process. This order was delivered over two months prior to the complaint, and no defects or functional issues were ever reported or verified with the actual DJI drone. The only concern raised was a cosmetic dent on the outer shipping box, which occurred during transit and does not affect the drone’s performance or value.
Our team immediately responded and confirmed the item was brand new, factory-sealed, and fully functional — with all DJI serial numbers and activation records confirming authenticity and no prior use. We also provided assistance and follow-up instructions for verification and support.
At Drone Doctor, we pride ourselves on honesty, transparency, and customer care. Every order is shipped securely and insured, and we continue to serve drone pilots nationwide with authentic DJI products, expert repair services, and fast delivery.
We invite customers to visit DroneDoctor.com or contact us directly for any questions or support — our priority is keeping your drone experience safe, smooth, and professional.
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