DropguysReviews of dropguys.com

Reply from DropguysFeb 5, 2026

Hi Dave, Thank you for taking the time to share such detailed and thoughtful feedback. We truly appreciate the research you put in and are glad to hear the case and screen protector met your expectations, as well as that our team was able to support you quickly and fairly. We’re genuinely sorry about your experience with the lens protector. While it does provide protection, we understand completely that cosmetic issues like visible bubbles can be disappointing—especially on a phone you’ve invested so much in. Your feedback is important to us, and comments like yours are exactly what help us evaluate product design and look for improvements. Although we’re glad we were able to offer replacements and a refund, we understand that what you really wanted was a clean, bubble-free look. We appreciate your honesty and your recognition of our customer service, and we’ll continue working to improve both our products and the overall experience. Thank you again for giving Dropguys a chance and for sharing your perspective. — The Dropguys Team

Reply from DropguysFeb 4, 2025

Hi Amy, We sincerely apologize for the frustration you've experienced. We understand how important it is to receive clear communication and a timely resolution, and we're truly sorry for any confusion. Our small team recently faced challenges due to the holiday rush and unexpected stock delays, and we also went through a transition in our customer service department that, unfortunately, did not work out as planned. As a result, some inquiries were delayed or not addressed as thoroughly as they should have been. We’re now fully back on track, and all inquiries are being responded to within 24 hours. More complex cases may take a bit longer, but we’re committed to resolving them as quickly as possible. Regarding your refund, our return portal provides options to request either store credit or a refund, and it appears that store credit was selected during the return process. However, as soon as we became aware of the issue, we processed your refund immediately. If there’s anything else we can do to help, please don’t hesitate to reach out. Thank you for your patience and for giving us the opportunity to make things right.

Reply from DropguysNov 7, 2024

Hi Howard, Thank you for your honest feedback—I’m truly sorry for the delay and any frustration this caused. We know how important it is to have everything ready for a new phone! After receiving your review, I reached out personally, and I’m glad we could connect to discuss your experience. Your feedback prompted immediate action, and we’ve now moved our iPhone 16 inventory to our U.S. warehouses to ensure faster, more reliable shipping within just a few days. We’ve also partnered exclusively with trusted carriers like USPS and UPS to provide accurate tracking for a smoother experience. As a thank-you for your patience, we’ve refunded your order in full and included a small gift of appreciation. Feedback like yours drives us to keep improving, and we’re committed to delivering quality products and outstanding customer care for all Dropguys customers. Thanks once again for your patience and understanding and for helping us improve. Warm regards, David M., Founder, Dropguys