Reply from Dutch VetDec 19, 2025
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were simply trying to get flea medication for your dog. We appreciate you taking the time to share this feedback.
We’d like to clarify how our process works, particularly for Oregon. During sign-up, clients are required to enter their state, which allows our system to present the specific requirements for that state in order to be seen virtually. For Oregon, clients must provide their local veterinarian’s information, confirm that they have attempted to obtain in-person care but were unable to do so, and check a box confirming their pet has been seen by a veterinarian within the last 12 months.
Once an appointment is scheduled, if these requirements are not met or if the visit does not qualify for a prescription under state regulations, the platform also displays a notification indicating that the appointment will be advice-only.
That said, we understand how the delay and the appointment type could be frustrating, particularly given your expectations going into the visit. While this information is presented during sign-up and scheduling, we are continuing to review how these details are communicated to ensure expectations are as clear as possible upfront.
We’re glad to hear that Lance was able to assist you and handle your refund, and we’ll be sure to pass along your kind words to him. We have also reached out here to gather more information so we can look up your account and see how we can help and learn from this situation.
Thank you for sharing your feedback
