Excellent
Based on 5,295 reviews
Dutch Vet4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Kelly M.
Dr. Zandra Andre is simply amazing. She is so kind and understanding to work with. So polite, professional and proficient. Highly recommend.
Reply from Dutch VetMay 1, 2025
Thank you so much for your kind words! We're thrilled to hear your experience was so positive. It’s wonderful to know you felt supported with such kindness, professionalism, and care. Your recommendation truly means a lot!
Jennifer G.
Was prescribed meds for my cat. I ordered them immediately and 8 days later I still don't have them. They keep saying oh so sorry its within the time frame. We are so sorry for this. Dutch needs to know this is 100 % unacceptable. My cat is sick and is still sick as the meds are still not here. So sure. You can get seen quick by a vet but the meds take forever to get to you. I would suggest to not order them through Dutch and to get the prescription sent in to a pharmacy.
Reply from Dutch VetMay 1, 2025
Thank you for sharing your experience — we’re truly sorry to hear about the delay and the distress it has caused, especially with your cat still feeling unwell. While Dutch strives to offer fast, convenient access to veterinary care, we understand that timely delivery of medication is just as important — and in this case, the delivery clearly fell short. Our team is will be reaching out to you today to make this right. Additionally, we’ll be providing direct feedback to DHL regarding this delay, as it’s completely unacceptable and does not reflect the level of service we aim to provide. We also want to reassure you that, for future prescriptions, we’re more than happy to send them to a pharmacy of your choice to help avoid similar issues. Your pet’s health is our top priority, and we’re committed to doing better.
C
Vet is great, the issue is the shipping, it takes too long unless you pay 20+ bucks to rush the delivery. They really need to figure that part out better to make it more worthwhile to use this without charging you to transfer the prescription to someone in your city, in my opinion. No idea on the date of all this because I am still waiting on the meds for my pet, it has been that long....Don't go off the date I have to input to share this review
Reply from Dutch VetMay 1, 2025
Thank you for sharing your feedback — we’re truly sorry to hear about the delay and completely understand how frustrating this must be, especially when your pet is still waiting on their medication. While we’re glad to know your experience with the vet was positive, the shipping delays should not overshadow the care provided. We’ve requested more information from you so we can look into your specific case and help resolve it as quickly as possible. Our team is also sharing this feedback with our shipping partners, as these kinds of delays are unacceptable and not the standard we strive for. Thank you again for bringing this to our attention — we’re committed to making it right.
Kelley A R.
Dr Heather Levan was very friendly and helpful. And patient with me and my cat Diesel. Very thorough with the explanation of his diagnosis and treatment. I would definitely recommend Dutch to my friends and family.
Reply from Dutch VetMay 1, 2025
Thank you for sharing your experience! We're so glad to hear that the vet provided such friendly, patient, and thorough care for Diesel. It's wonderful to know that you felt well-informed and supported throughout the process. Your recommendation means a lot, and we’re grateful for your trust in Dutch!
Samantha
Dr. Moore is very helpful and efficient with our vet visits. I really appreciate being able to reach her quickly. And she's clearly an animal lover. Dutch is a great service with loving vets and chat service with knowledgable customer reps.
Reply from Dutch VetMay 1, 2025
Thank you so much for your kind words! We're thrilled to hear that your experience has been so positive. It's wonderful to know you feel supported by a caring vet and a knowledgeable team — and that the convenience and compassion Dutch offers are making a difference. We truly appreciate your feedback!
Todd S.
Vet video chat was easy and went well. Medications shipped same day. So easy!!
Reply from Dutch VetMay 1, 2025
Thank you for sharing your experience! We’re so glad to hear that the video chat was smooth and that your medications were shipped quickly. We’re thrilled that the process was easy for you — that’s exactly what we strive for!
Rhonda Mclain T.
This company has charged my American Express for over $500. I did talk with the vet. He was very good. I appreciated it. However, their website is not working properly. I cannot see where any orders are on their way to me and now Orders are duplicated due to the fact that the webpage is not working correctly. I am reporting them to the Better Business Bureau and American Express and trust pilot as a scam. Here I am with a sick cat and no medicine and don’t know when I will get any medicine. Have used all my money for them and can’t take my cat to a real vet and I guess that’s only.
Reply from Dutch VetApr 30, 2025
We're very sorry to hear about your experience and truly understand how upsetting it must be to have a sick pet and feel unsure about your order status. We're glad you had a positive interaction with our veterinarian and appreciate your feedback. After reviewing your account, we want to clarify that the duplicate orders were not the result of a website error—two separate orders were placed. However, we completely understand how frustrating and confusing this situation can be, especially given the circumstances. To ensure this is handled with the care it deserves, we’ve escalated your concerns to our leadership team. A member of our team will be reaching out to you shortly to provide support and work toward a resolution. We're committed to making this right and doing everything we can to help you and your cat. Thank you again for bringing this to our attention.
sofia S.
Awesome experience we will be bringing Rusty back for future concerns with his health.
Reply from Dutch VetApr 30, 2025
Thank you so much for the kind words! We're thrilled to hear you had a great experience and that Rusty received the care he needed. We look forward to being here for you and Rusty whenever you need us in the future. Wishing him continued health and happiness!
