Excellent
Based on 5,295 reviews
Dutch Vet4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Stacie N.
Amber H., our vet was responsive to our concerns and prescribed appropriate treatment with no fuss. Grateful for this service 😊
Reply from Dutch VetNov 4, 2024
We're so glad to hear that you had a positive experience with Amber. We strive to provide the best possible care for our patients, and we're happy to know that Amber was able to address your concerns and provide appropriate treatment.
SH
Dr Martin was prompt and professional, she explained what she believes his issue is. Higjly recommend !!!
Reply from Dutch VetNov 4, 2024
We appreciate your kind words and are thrilled to hear about your positive experience with Dr. Martin. We strive to provide excellent care and are glad that you found her to be prompt, professional, and helpful in explaining your concerns.
April F.
I was able to able to get my cats medication refilled without any drama. He is smart and won't go in carrier without being forced. He was very scared after last years vet visit. My vet refused to refill it without in person visit and did not offer me any alternatives. We did online video call with vet and I am so relieved for this service. Also it was less expensive than going to vets office.
Reply from Dutch VetNov 4, 2024
We're so glad to hear that you had a positive experience with our online video call service. It's wonderful that you were able to get your cat's medication refilled without any stress. We understand how important it is to find convenient and affordable options for your pet's healthcare.
David A.
Dr was very attention and explained everything in detail. Gave options for treatment. We were on the same wavelength with that so it was great..
Reply from Dutch VetNov 4, 2024
We are so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wendy C.
Very convenient service that helps my furbaby to avoid the anxiety of the vet’s office! Would highly recommend.
Reply from Dutch VetNov 4, 2024
We're so happy to hear that our service helps your furbaby avoid anxiety at the vet's office! It's our mission to make pet care as stress-free as possible for both pets and their owners. Thank you for your kind words and recommendation!
Cat M.
I have used Dutch vet online before. I actually have written many positive posts on various FB groups recommending Dutch. Today I had an appt for my cat who is battling a UTI. I agreed to a treatment plan and tried to order the prescribed medications. I paid for priority shipping but the earliest date they could get it to me was up to 3 days later. I emailed the vet and begged him to call the meds to a local pharmacy so I could get her treatment started. All he did was refer to customer care. Customer care did not get back to me until the very end of the day. I placed their order with Dutch online because I needed medication for my cat. I am now stuck waiting 3 days. This whole experience became about ordering their meds, not about the welfare and care of my cat. I found the approach a bit unethical and I have a much different perspective about this company. After writing this, the company did send a referral to a local pharmacy and waived the transfer fee. This enabled me to purchase from a local pharmacy versus Dutch. Their customer care team followed up to see if I picked up the medication from the pharmacy I had given them. I called the pharmacy and they had no record of a prescription being called into them. I informed Dutch and they said they would follow-up again with the pharmacy. At this point in time , it has been 4 days since I initially spoke to the vet and I still do not have the medication. I ended up taking my cat to a local vet in order to understand what was happening with her. I think the process of getting medication for a sick pet needs to be streamlined with Dutch. Four days to wait for medication for a pet with a health problem is just too long. Dutch only allows you to communicate via text messaging or their internal messages on their app which is quite often delayed.
Reply from Dutch VetNov 4, 2024
We understand your frustration with the delay in receiving your cat's medication. We strive to provide timely and compassionate care for all our patients, and it's clear that we fell short in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Joselyn M.
I was nervous my cat was getting worse after being blocked. Now I understand what he is going through is normal due to his recent condition. I didn't have to run down to the vet immediately this time and I got a prescription refilled. I will keep monitoring my cat.
Reply from Dutch VetNov 4, 2024
We're so glad to hear that you're feeling more at ease about your cat's condition. It's wonderful that you were able to get the prescription refilled and avoid a trip to the vet. We understand how stressful it can be when our furry friends aren't feeling well.
Jessica S.
Dr Skelton was very Knowledgeable and friendly! Storm has major issues with attending the vet, she gets super anxious and this was seamless and informative and didn’t have to stress my furbaby out! Highly recommend!
Reply from Dutch VetOct 31, 2024
We're so glad to hear that your experience with Dr. Skelton was positive! It's wonderful to know that you felt comfortable and informed during your visit. We appreciate your kind words and are happy to hear that Storm was able to have a stress-free visit.
