Excellent
Based on 5,295 reviews
Dutch Vet4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Patrick W.
Why is it I can never sign in. This is the third time I needed a vet and can't get into the website. When you click on contact us..no one responds to the email. Total BS. I really should get my money back. Someone should provide a phone number to get ahold of customer support.
Reply from Dutch VetAug 2, 2024
Hi Patrick, I am so sorry you are having trouble logging in! I'd be happy to give you a call and help you troubleshoot.
Carol C. S.
Asked about 50 questions after I subscribed. Explained the symptoms at least 5 times, asked to talk to a vet, but not connected about 5 times. I am asking for my subscription back and to be reimbursed. They may be good for prescriptions, but certainly not service. Website very confusing.
Reply from Dutch VetAug 1, 2024
Hi Carol, I am so sorry about this! Please let me know if I can help ou schedule a call?
KIM R.
I placed an order for a prescription cat diet. I was sent the OTC version of the diet and said it didn't qualify for a return since they cannot accept returns for prescription items. I never provided any vet information for them to verify with my veterinarian, so I am assuming that is why they sent the OTC version. Despite taking pictures of what they sent compared to a screenshot of what THEY provided that I ordered they have cut off communication. They acknowledged its an OTC diet but refuse to allow me to return it. I reached out the same day it was received and it is completely unopened. I am contacting my credit card company to dispute the charge and I am contacting the BBB. I have now lost DAYS of getting the food my cat NEEDS because they can't get themselves together. Ridiculous!
Reply from Dutch VetAug 1, 2024
Hi Kim, I am so sorry about your experience! It looks like you have been fully refunded. If there is anything else I can do, please let me know!
Howard L.
The doctor really cared about my dog and a few days after the visit she contacted me to see how she was doing. This was a great five star experience.
Reply from Dutch VetAug 5, 2024
Your review made our day, Howard! We’ve passed your comments on to our team so they can enjoy the good vibes too.
Amy C.
Overall my experience with the vets has been great my only issue is the medication delivery. I've paid almost 100 dollars in rush shipping on my orders so far and none of them have been delivered within the timeframe I was given when selecting rush shipping. When my dog is ill I don't want to wait longer than I have been promised for his medication. This NEEDS to be fixed.
Reply from Dutch VetAug 2, 2024
Dear Amy, Thank you for your 4-star review and for choosing Dutch. We’re glad to hear that you're happy with your experience. We constantly strive to improve, so any additional feedback you provide helps us with this!
Serena D.
My friend told me about Dutch because of my busy schedule and I’m so glad she did! Finding time to go to the vet is nearly impossible sometimes so this was super convenient. Overall I had a great experience and it was super helpful. I will definitely be utilizing them moving forward!
Reply from Dutch VetAug 6, 2024
Thanks for the 5-star review, Serena. You made our day! We look forward to making your day again real soon.
Adita S.
Amazing vet experience and the meds arrived promptly in 2 days!
Reply from Dutch VetAug 6, 2024
We really appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you and your furry buddy back very soon.
Mary A.
Wow if you want to literally loose money for nothing this is the place for you. Not recommend. Think I’m gonna really appreciate waiting in an actual lobby instead whatever the heck this was about. I hope I get a refund. Think taking my pet to a random person walking down the street t 3 am would have been more helpful.
Reply from Dutch VetJul 30, 2024
Hi Mary, I have responded to your BBB complaint and issued a full refund. Let me know if you have any additional questions.
