Excellent
Based on 5,295 reviews
Dutch Vet4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Hopkins
Such a great idea i don't know why this just became a thing. Easy video call with a great vet and got an Rx for my pup. Shipping could have been a little faster but saved me a bunch of time!
Reply from Dutch VetJul 26, 2022
Thank you so much for the kind words! We do plan on adding the option for expedited shipping soon, stay tuned :)
JH
Smooth experience from signup through to exploring the offerings. This is a great concept and I can't wait to see where it goes from here.
Reply from Dutch VetJul 22, 2022
We love to hear this, thanks for the kind words :)
Mo D.
I am a BIG fan of DUTCH! When you need a vet NOW, rely on DUTCH. There is so much value with telemed Vet service and your in-person vet. I am telling everyone about my wonderful experience with DUTCH
Reply from Dutch VetJul 25, 2022
Thank you Mo! We're so happy things have been going well for you.
Tom B.
I signed up for their monthly service and after waiting a week and a half for the appointment it won't allow me to pay for the meds... Says view order but doesn't take me to a place to pay.... You call their number and you get a answering machine... I hope you can fix your website so people can actually change their payment and actually have a phone number that works.... Best of luck....
Reply from Dutch VetJul 21, 2022
Hi Tom we're sorry for any difficulty here but we do see you connected with our team and and we were able to process your payment and medication. We'll reach out to you again to see if there's anything else we can help with.
Amanda D.
Dutch has been a total lifesaver for my household. All 3 of my dogs are seniors and oldest one has days of nervousness after a in person vet visit. The cost alone of Dutch is amazing. I can use all 3 of my dogs on one subscription. I do wish shipping was a bit faster but overall Dutch has been by far the best and a truly caring company. Also I have one Vet for all 3. So no switching vets every visit and having to explain things. My vet even checks on them after their visit.
Reply from Dutch VetJul 21, 2022
Thank you so much for the kind words Amanda and so glad we have been able to help your pups
SP
After initially having some kinks to work out, Dutch has shown great customer service in helping fix problems. They care about your pets and truly want to help you. If you have any problems, give them a call. Very pleased with Dutch!
Reply from Dutch VetJul 13, 2022
Hi! We're so sorry to hear about this. We do add a shipping buffer to all prescription medications to ensure treatments arrive in a timely manner so we'd love to figure out what happened here and help you ASAP. We'll be reaching out to you directly through TrustPilot to get your information so that we can access your account.
Addry Y.
Believe me when I say I was extremely skeptical of Dutch when my husband first mentioned it & the reviews were very mixed. Our older pup , Alex, had developed a very intense skin infection on his face that was progressively getting worse by the day. We have very tight schedules with work & so my husband found Dutch and set up an appointment through Zoom with a doctor which took only 15 mins (we sent her very clear pics of our dogs problem before the appointment so she already was aware of the issue along with us providing detailed info on the intake form) and within 2 days the medication for our sweet pup was delivered to our home. She also broke down what each medication was for exactly in a very thorough message which was very helpful. I highly recommend this company & we will definitely continue to use them. thank you to everyone on the Dutch team !!
Reply from Dutch VetJun 24, 2022
Thank you so much for giving us a shot and for your kind words! Please let us know if we can help with anything!
Margaret D.
****My meds were received I'm so happy!**** Updated*** I had checked my spam and I did not receive anything could be a bug, but I am happy to announce that my first order did send over a tracking number and the customer care here is exceptional once I posted my issue I received swift feedback and the situation was tackled at hand. Just going to make sure I receive my items before switching to 5 stars!!! I apologize that I had to write a bad review in order to get an answer though. Sincerely, One Concerned Pet MaMa Original**** Everything was great... Until I never received proper notification of my medications being shipped. I've called and they said 5 to 7 days processing and everything was sent over to USPS. I ordered by 1am Friday it is Wednesday... Even though it was memorial day weekend their site says the order ships in 1 to 2 business days. So after calling Tuesday I called Wednesday and was told my items were going to arrive on the 3rd which would be 6 business days, yet I still have no tracking number so because I had to end the call quickly I tried calling back later and it just hit voicemail. So now I'm left wondering if I'll ever receive my orders that have been paid in full. Doing my best to remain patient, but I wish they were more prompt about their processing orders. I am happy to chamge my review rating if the problem is fixed. I am in VA and am listed as a state they offer prescriptions for. I might end up having to pay double for meds and just end up going to the physical vet. Worst case scenario I'll have to refute charges... Trying to be patient. Sincerely, One concerned pet mama
Reply from Dutch VetJun 2, 2022
Hi Margaret, we're so sorry for the delay, we are going to look into your order right away and make sure this gets to you! We will reach out to you directly with an update ASAP.
