Reply from DutyfreedepotOct 19, 2016
Adian,
I'm sorry to hear you have not received your order.
You sent us an email about your missing your order on 10/10 and another on 10/12, and we responded on 10/13 offering a reshipment of the missing items as we could see that your package did not arrive and may have been mishandled and lost by the USPS. You did not and still have not responded to our response. Note we clearly state it can take up to 72 hours for a reply and also note you received a response within that time frame.
This is the only communication you have had with our company.and in your complaint you made some benign threats that were completely unnecessary and uncalled for.
We have no problem with customers leaving us feedback whether it's good, or bad as in your case as long as it is legitimate but, to call us thugs and other things of that nature does not help us as a company find problems we may have and correct them, nor does it help you as a customer resolve your legitimate order issue.
In any case, due to the fact that you have not received your order, and due to the fact that you have written what you have written in your two emails to us and in your review, I can clearly see you no longer wish to work with our company so we will issue a full refund for your order. Note that due to the fact that you behaved in such an egregious manner, your DFD account will be permanently closed.
Feedback / Reviews are intended to help consumers get an accurate picture of the company / product they are interested in ordering from and, to help companies find problems they may not know they have. Your feedback does neither of those things and in all honesty, it does not help anyone, including yourself.
From,
Daniel
Customer Support Manager
