DX SabersReviews of dxsabers.com

Changed my review from 5 (Dec 2022) to 1 (Sept 2024). I debated doing this for a while but seeing how this company continues to fool people pushed me to make this change. It took them almost a year to refund my mother after returning the sabers. But that’s not all. Paul put me in a very awkward position when I worked at a convention for him by not only booking a single room for me and another employee, this room had 1 bed. When I called him out on this and refused to allow him to book future rooms for me, he flipped out on me and then “fired” me. There are no limits to the audacity this man has. Stay far, far away. I can back up everything I say with screenshots. I will post them if I have to.

DO NOT BUY FROM THIS COMPANY!!! my boyfriend placed an order over a YEAR AGO and after being promised almost monthly that this order would ‘arrive soon’ they eventually cut contact. when i finally got into contact with them on instagram, they went on some rant about how their company had been scammed and they ‘couldn’t afford’ to refund us….. the owner then went on to try and guilt trip us by saying he couldn’t talk anymore because he was ‘babysitting his children’ and stopped responding to our messages. (so unprofessional!!!) we got an email a week later from his wife saying we would get a refund by the end of the month. it has now been over a month and a half later and we have been constantly ignored. I genuinely do not understand how these people have good reviews. I’m appalled at their customer service and the fact that they have scammed us out of nearly $300. really upsetting to see as i’m sure young/easy to scam people buy from here. DO NOT LET THEM DO THE SAME THING TO YOU. - dxsabers, if you are reading this, do the honest thing and give us our money back!!!

Started over a conversation than him pushing the issue he wanted to contribute to my special needs son shows me a saber on video than sends us something entirely different not only that it was damaged and he admitted this long story short the experience was horrible my son received something very dangerous to hold and play with the electrical issues it had could had grounded out and exploded the lithium battery and that is the so called donation saber my saber I purchased came 3 months later and was the wrong core obviously to use on another saber which he sells to and caters to influencers he later threatened to legally have the saber returned to him I have filled compliants and legal proceedings because of this

Two bad experiences with this company. Initially around two years ago I purchased two base lit sabers, that were meant to come with a bunch of extra things (kyber crystal and a few other things). It took months and months of being told "they're shipping next week" before they finally arrived. One didn't have the promised smooth swing, and the praetorian didn't have any holes drilled for the screws to secure the core, and the core was in pieces with a broken speaker. I found communication with them extremely difficult and ended up just accepting it was a bad purchase and left it at that. In February this year I noticed they had been really trying hard and apologising on social media, so I thought I'd give it another try. I ordered two proffie mystery boxes, and then waited 9 months for my product to arrive. Again getting the usual "they'll be shipping next week!" When they arrived, one was a baselit, again not even with smooth swing, and the second one was a broken neopixel, that very clearly wasnt a proffie, since it lacked a memory card. It took about a month to get a response, which basically boiled down to "sorry, sent it back at your cost". I believe in giving small businesses opportunities, and everyone deserves a second chance. Really wanted you guys to do amazingly the second time around, but it was just more of the same unfortunatly. Very long waiting times. Poor customer service. Orders were wildly incorrect, and products were not as advertised. Products were broken and poorly put together both times I placed orders. On the plus side they're a good price and the empty hilts I now have are quite good looking! Would recommend you avoid this company unless you're desperate.

Saber has not been delivered since 2 years and 10 months ago when it was ordered. Constant emails recycling through excuses saying the hilt is on hand and waiting for the cores, then email stating cores on hand and waiting for the hilt to arrive in stock. Two messages stating it was shipped, one instance the shipper hasn't gotten the package from Dx Sabers and the other time they avoid communications and block all social media contacts. Worst customer service for a product costing $400.

I'm posting a review to help others make better informed decisions before purchasing anything from this company. My husband has posted a review about our experience meeting and dealing with this company and everything there is 100% true and correct. We did not receive any proper and functional products from DXSabers and the experience overall feels like a scam 100%. Our only good experience from purchasing sabers for our entire family came from another company at this event that also helped us with our issues with DX products. The fact that they had to give us entirely different sabers that actually work properly and are assembled correctly shows that there are great companies out there that do care about us. DXSabers is not one of them and the owner is a liar and a thief that will not respond to emails. We support all of the reviews here that show them for what they are.

Absolute garbage. No respect for their customers. Nothing was sent on time; to two weeks to receive a bulb with no electrical components and no coupling to connect the hilts. You've messed with cosplayers for far too long and it's time you finally get taken down.

I had originally purchased two lightsabers from DXSabers back in May 2022 on Mercari. I used them for a convention that I attended in July and discovered that one of the lightsabers ran out of power very quickly. After reaching out to the company on Instagram, I was told that the lightsabers have a "lifetime warranty" and that they would replace my lightsaber at no extra cost. At the time I was thinking to myself that this would be perfect, since I planned to attend New York Comic Con that following October and would need them in working condition for my cosplay. Fast forward to the rude email I received after reaching out to them about my exchange, and poor interactions I had with the company on Instagram. I sent my lightsaber back to them weeks before Comic Con, knowing that I needed to receive a new one back in time. Not only did they forget to package the entire lightsaber when sending it back to me, but the following package that they sent with the missing blade and attachment piece didn't arrive in time for the convention. The person who I was conversing with on Instagram frequently refused to respond to me, prompting my partner to have to reach out to them in order to get a reply. I find it entirely misogynistic and disrespectful for them to ignore me and that my partner had to go out of his way in order to maintain some kind of communication with them. I was never once rude to them in my conversations with them, and simply wanted a working lightsaber to use for my cosplay. Instead, I was promptly ignored and met with so much unprofessionalism that I didn't even have any motivation to attend Comic Con that day. I still have not received a reply from them after reaching out one more time and told them that I would write an honest review about my poor experience with their company. I will be taking my business elsewhere.