Reply from Mighty Plugs: The World's Finest EarplugsMay 7, 2017
Dear Karen:
The slight residue is Pure Lanolin! It's a wonderful nurturing (all natural) oil for human skin that keeps the ear plug (soft and moldable); yet if it remained in your ears, it tells me that you didn't (knead) the ear plugs enough.
Karen, our ULTRA -HIGH blocking ear plugs are made mainly from BEESWAX and just prior to insertion, we must (knead or work) our ear plugs through our fingers or hands for 15 seconds to make them soft, moldable and to disburse the Pure Lanolin throughout the ear plug.
Secondly, it is obvious that the ear plugs PROTRUDED OUT too far from your ear canal and they got involved with your hair.
Had you inserted the ear plugs a (bit more firmly) and (flattened them) IN and AGAINST your ear opening, your hair would not have been an issue.
Karen, please follow the below instructions (exactly), and you'll be very very pleased with our all natural, ultra-high blocking ear plug !!!!!
1. Just before insertion, take ( ONE ) ear plug at a time, and (work or knead) it between your fingers or hands for at least ( 15-20 ) seconds to make our Beeswax ear plug, (soft and moldable).
2. Then push and flatten the softened ear plug, (a bit firmly), IN and AGAINST your ear opening, UNTIL YOU FEEL the ear plug ( SEAL ) (SEAL) (SEAL) your ear canal.
IMPORTANT: If the ear plug doesn't (( SEAL )) immediately, then just keep your finger pressed against it for a few more seconds and it will warm and SEAL PERFECTLY; and be sure to push them in far enough so that the (( whole ear plug )) is in your canal.
3. Now take the other ear plug, and prepare it and insert it (exactly) the same way as the first ear plug.
Karen, with both ears SEALED, ( NOW ) LISTEN TO SILENCE !!!!!!
If you need any help to get this working for you, then please feel free to call us. We are at 800-226-1884. We'll even help you insert them correctly while on the phone with you.
Most Sincerely,
Mary - BPI Customer Service