SleepDirect.com Reviews | Read Customer Reviews of sleepdirect.com

SleepDirect.com Reviews | Read Customer Reviews of sleepdirect.com

SleepDirect.com reviews

1,736 approved reviews, newest moderated first

Elizabeth M.
Aug 6, 2021
Service
Sleep direct gives excellent service and prompt service. I wish every place was like them !
Reply from SleepDirect.comAug 6, 2021
Hello Elizabeth - I am terribly sorry if there was an oversight on a refund. If you would kindly share with us your order number, we'd be happy to look into that for you. You can respond here or email [email protected]. I can assure you we will look into this immediately. UPDATE: Elizabeth - I'm glad we were able to connect. As stated, we will help in any way we can with SoClean. Greg
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Laine H.
Jul 7, 2021
Improved customer service
Spoke with Greg and he explained what was happening and apologized and not responding to my June email on the topic. I appreciated his willingness to listen and explain. Very poor customer service. Will not respond to inquiries about options since my Dream Station Go I purchased from them has been recalled. Philips recommends users contact their DME. I would like to know what I can use. They do not want to be bothered apparently even though they were happy to take my money!
Reply from SleepDirect.comJul 7, 2021
Hello Laine - I wanted to thank you for the conversation and allowing me to explain further about this recall. While not ideal, I hope you feel more comfortable about how to move forward. Greg
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Mirna O.
May 14, 2021
Responsible
The company really went through and worked with me to get my order.
Reply from SleepDirect.comMay 14, 2021
It would seem USPS lost this package. We have already refunded the customer and have provided the customer with a solution to resolve this matter.
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ChrisF
May 3, 2021
fast shipping!
fast shipping!
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carolyn M.
May 3, 2021
Quick and easy
Quick and easy
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Jon
May 3, 2021
I ordered the So Clean 2 and the…
I ordered the So Clean 2 and the adapter lid for the AirSense 10 and it came on time (or a day early). Unfortunately, between the time it was ordered and the time it showed up, I learned that ResMed specifically states that using the So Clean with the machine voids the warranty. Since I also deal with insurance, I had to send it back without ever using it. That said, I was credited the purchase price (minus their restocking fee of around $25 total) quickly. The only reason I give 4 stars is the directions for returns are a little confusing. But Sleep Direct was right on top of things and I appreciate that.
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Rosemary S.
Apr 25, 2021
SleepDirect.com Experience
My first experience with SleepDirect.com was exceptional. I received my purchases in a very timely manner with no issues. Product prices were within reason as compared to other sites.
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Sandra M.
Apr 25, 2021
Easy peasy
Very easy to order and item was easy to install with directions included.
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