Average
Based on 58 reviews
EarthHero3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EarthHero wants to make sustainable shopping so easy everyone does it. Shop eco-friendly products on the one-stop shop for everyone who loves the planet!
EarthHero (earthhero.com) has 58 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
58 approved reviews, newest moderated first
Ciera C.
Such an incredible company, with the best team behind them! They have a great range of products and I love that they strive for sustainability at every turn. Would 10/10 recommend to a friend or anyone who wants a fantastic selection of products in every department with an ethical foundation. My HEROES!
Erica B.
Customer service is top notch! I have placed several orders for products I had not used before and the customer service was thorough answering my many questions. I had returned a few things and had a smooth return process.
Mara G.
My go to shop for life’s essentials, gifts, and household items! I’ve ordered everything from Girlfriend Collective leggings to phone chargers to dish brushes to baby gifts on EarthHero.com, and am always satisfied with the customer service and selection. In the day and age of instant gratification, I am always looking for a more sustainable way to be a consumer. EarthHero.com does the work for me so I can trust my purchases are quality and friendly to the environment. I am always impressed with the shipping speed. 10/10 recommend EarthHero to my friends and family!
Todd B.
We can buy anything online these days. However, we can't always be sure what we are buying comes from a reputable and earth-friendly company. That's why I shop EarthHero. They have the widest selection of sustainable products and fantastic customer service. When I buy something from them, I buy with confidence and pride.
Connie S.
No cushion at all in sole, think of walking on a thin layer of suede and boiled wool. Not my idea of quality or comfort in a slipper. My fault was that i gave them a chance and wore them for about 20-30 minutes inside my home but got a small stain on the suede soles. Since they don't stand behind their quality they emphasize that they cannot accept returns unless they are unused and in same condition as arrived. I do understand trying to avoid someone sending back shoes wore for a year but i also understand good customer service and looking at a long term profit of satisfied customers vs a short term profit of get every buck you can despite the customer satisfaction. Buyer beware, you will not be valued.
Reply from EarthHeroOct 29, 2020
Hey Connie! We are so sorry you had this experience, and we want to make things right. If you decide to purchase again from EarthHero, we'd like to give you 15% off your next order. Please email me at [email protected] if interested. Thanks so much!
Sara N.
I'm so happy that EarthHero exists! It's so easy to shop from their carefully curated products and know that everything is sustainably/ethically made. From leggings to cleaning products to skincare and jewelry -- their products are AMAZING. High quality and you know you are making a difference. Customer service is top notch and I love that the shipping is carbon neutral.
Jen T.
Worst customer service I have ever encountered. My package was misdelievered by the USPS, My package was placed into a locked box at my mailbox but the key was not placed in my locked mailbox. I did not recieve my order and Earthhero refused to replace it. I will repurchase my products from other companies and never use Earthhero again.
Reply from EarthHeroOct 2, 2020
Hey Jen! We're super sorry you had this experience, I know this must have been very frustrating. When EarthHero products arrive damaged or are lost in transit, we are able to re-send them. However, when packages show as ‘delivered’ via the tracking number, USPS will not honor any claims, meaning that we cannot re-send or refund the order, as they believe it is up to the homeowner to provide a safe space for delivery. It is incredibly frustrating, and we just implemented a package insurance upgrade to customers who have dealt with missing or stolen packages in the past and would like to proactively protect themselves going forward. This is called Route, and is available for every EarthHero order now. Additionally, many of our customers who have encountered package delivery issues have signed up for USPS informed delivery. It's a free service that allows you to preview packages before they arrive and receive alerts for when new packages are headed your way! This provides more visibility than some standard tracking numbers can provide, which is very welcome in these times, especially! Because this instance is so frustrating, I would love to offer a 40% off coupon for you. Please reach out to me at [email protected] if you would like this. Missing and stolen packages are no fun at all, and I apologize again that you are having to encounter this issue. Thanks and have a great week!
Ryan
Thanks EarthHero for making it soooo easy to shop sustainably! Love so many of the thousands of trusted eco-friendly products and brands. Thank you!
