Dirk K.
Earbud features no longer work with custom
I haven’t used the new tips very much but the noise cancelling feature on my Sony WF-1000Xm4 earbuds does not work on with the new tips. From my research it appears the new tips are covering the IR sensor on the earbuds. This is something your design should have accommodated for and not just that the tips fit. I would not have spent this much on custom fit if I knew this would eliminate features of my earbuds.
Reply from EartuneJun 11, 2025
Hello Dirk, Thank you for sharing the experience with us! We understand the importance of sensor functions, and we try our best to preserve those features when creating each order. For your unique case, it may be needed for our team to redesign so that the sensor functions can be retained. To start this process, we will reach out to you. Please lookout for an email coming from our team from [email protected]. Kind regards, Jane from Customer Services Eartune