Reply from EasternHoneysJan 4, 2022
Dear James,
We appreciate you taking the time to share your point of view!
First and foremost, it should be noted that we have never scammed anyone, we review each complaint individually and do our best to resolve the problem in a satisfactory way. Our website is an online-international communication platform where our member’s satisfaction is our primary focus. We provide our members with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other members of the website. From our end, we do not tolerate scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.
We always strive to provide our users a secure space for communication and for this purpose, we carefully approve all the users to be registered on our platform and they undergo multiple verification checks that confirm their identity before their profiles appear active. The profiles of our users are not confirmed unless we verify their ID and background. Our regional partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.
At the same time, we are truly glad to hear that your profile is popular among the members of our platform to the point where you receive plenty of messages. Please be advised that we are not able to prohibit other members from writing to you. We give all of them an opportunity to initially reach the person they are interested in. As an option, you may either ignore some of the messages or block the users that you do not wish to communicate with.
In any case, if you notice something suspicious in the behavior of a specific member, please contact our Support Team and let us know the member ID and the specific facts that give rise to concern. We will investigate the matter and let you know the results.
It is true that you need to spend credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.
Also, please note that every person leaves feedback about their experience and our website at will, everyone decides for themselves whether they are willing to share their opinion regarding our service the same way you did.
Please note that different members may prefer to use our website for various reasons as the platform provides a safer and secure space for communication. Every member is using our platform and services such as contacts exchange for different purposes, hence, the personal experience of every particular user is unique as well as the results from using the website.
Please do not hesitate to reach us via [email protected] with more details about the issues that you have experienced after using the contacts exchange feature and we will be glad to assist you.
We are always at your service.
Kind regards,
EasternHoneys Customer Support