Easton Press BooksReviews of eastonpress.com

I have had a very good experience buying from Easton Press. I ordered several books and within 12 calendar days they were at my doorstep. This was the free shipping mind you. The books are beautiful and I love them. I have already purchased some more for my library. I even called Customer Service to ask a couple of questions and the woman on the phone was very pleasant. In my opinion, if you want great quality books, they are a good resource.

Purchased 100 Greatest. Four (4) left out of THOUSANDS of $$$ spent. It’s been a year since my last book. Easton does not respond to me!!! Excuse: out of stock. Lack of service is appalling !

Need to e-mail what the book you want to send with an option to reject it before it is sent.

Easy to work with. Professional and helpful. My experience was seamless. Happy and will return.

I was genuinely impressed with the quality of the books from Easton Press they’re beautifully crafted. However, their customer service and billing system are deeply frustrating. I’ve been double-charged for the same book multiple times and had to wait up to 20 days for shipping, simply because I didn’t have enough funds in my account to cover their unusual pre-authorization process, which involves charging twice and later refunding one transaction. Recently, I ordered a $500 book set and called to inform them I didn’t have an additional $500 for their pre-authorization charge. After waiting about 10 days my money bounced back because I did not have the extra 500$ for their preauthorization so I canceled the order on their website and received a confirmation email. Despite this, 12 days later, the books arrived at my door, and they continued attempting to charge my account, which failed due to insufficient funds. When I contacted customer service, the representative was rude, didn’t greet me, didn't acknowledge their error, or apologize, and instead demanded I return the books. I explained it wasn’t my mistake, but she remained unprofessional and dismissive. This experience has left me extremely disappointed, and I will not be purchasing from Easton Press again.

I ordered a signed copy of a book and spent a lot of money. For them to no send it and that is legit what the woman on the phone said. It was never sent, but don't worry we will send it. They won't email me back or return my calls. Big scam company. The book did eventually arrive. However I don't like how little, response I got. The book is just what I ordered though.

One star. If I could rate lower, I would. I purchased a book from Easton Press as a gift and was paying in installments. They acknowledged in writing that I was the purchaser and had already made multiple payments. After I lost my debit card, I forgot to call back with updated payment info. Rather than contacting me—the customer of record—they sent billing statements and threatening collection notices to the gift recipient, who had nothing to do with the order. My financial information was disclosed to her not once, but twice. That is an appalling violation of privacy and basic professionalism. When I raised the issue, their representative Jill was rude, condescending, and dismissive. She ignored documentation that contradicted their version of events and blatantly misrepresented internal records. The tone and behavior were, frankly, gaslighting. Easton Press is affiliated with the Stanley Family Foundation, which promotes mental health awareness. The irony is striking, given how emotionally harmful and manipulative their customer service practices have been. I will never purchase from this company again, and I strongly advise others to stay away.

Ordered a book July 16, 2025, and after "checkout" the computer told me the book would ship in September. I immediately tried to cancel the order and all I can say is that their website is WORTHLESS!