Easycoops.comReviews of easycoops.com

Reply from Easycoops.comMar 9, 2025

Thank you for your feedback! The notches can indeed be made using a hand saw, chisel, and hammer, though we understand that using a dado stack can make the process faster and more efficient. We appreciate your insight and will consider ways to make our plans even more beginner-friendly in the future.

Reply from Easycoops.comFeb 17, 2025

Thank you for your feedback! We're sorry to hear that you had trouble with the blueprints and materials list and would love to understand what specifically was difficult to read or unclear so we can work on improving our plans. Regarding the double charge, we’ve already reached out via email to assist with this. Please let us know if you need any further help. Looking forward to hearing from you.

Reply from Easycoops.comMar 19, 2024

Thank you for sharing your feedback regarding the material specifications in our 4×6 Medium Chicken Coop Plans. We sincerely apologize for the confusion and inconvenience caused by the inclusion of atypical lumber dimensions, and we appreciate you highlighting this critical issue. We understand the importance of using standard, readily available materials in our plans to ensure ease and accessibility for our customers and never intend to complicate the building process. Please know that your feedback was taken seriously. We have initiated a review of our design processes to ensure that all future plans utilize standard dimensional lumber sizes. The particular plan has already been updated to ensure clarity. We constantly aim to deliver practical and easy-to-use blueprints designed with customers' expectations in mind to ensure an improved and seamless project experience.

Reply from Easycoops.comOct 7, 2023

Thank you for reaching out and sharing your concerns. The security of our users is of paramount importance to us. Upon careful review, it appears that the issues you experienced might be related to an incorrect address and zip code input on your end. We found that the details were entered incorrectly twice. This might have caused some confusion or errors during your transaction, but it is not indicative of a security breach or hacking attempt on our platform. I'd also like to clarify that our website does not store or process any credit card information directly. We utilize industry-standard payment gateways such as Stripe, PayPal, Google Pay, and Apple Pay to handle transactions, ensuring the utmost security and peace of mind for our users. However, for your peace of mind and to ensure absolute clarity, we immediately conducted an in-depth audit of our security systems after reading your feedback. We are pleased to confirm that our platform remains secure, with no signs of unauthorized access or data breaches. We understand how distressing it can be to suspect that your personal information might be at risk. We take these concerns very seriously and work diligently to ensure our systems are robust and safe. If you have any more questions or require assistance, please don't hesitate to contact our customer support. We are here to help.