EasyshipReviews of easyship.com

Easyship can not correctly offer free shipping. The easyship plug in for woocommerce websites is severely flawed. easyship displays 3 shipping options for domestic USA the problem option 1: easyship is displaying UPS for free shipping on my account. WRONG. option 2: easyship displays USPS Priority Mail at $1.71 - totally WRONG. USPS Priority mail is a paid shipping option and the correct price is generally $6.50 - $8.50 for a 4 ounce package option 3: easyship displays UPS next day air at $64.00. the price is $32.00\ ridiculous.

I retried their service, this time with a more expensive service. They swallowed my money yet again. This is a HUGE FRAUD. There seems absolutely no way of getting your money back. They make all these promises over and over again, but yet keep taking money over and over again.

I used Easyship to generate a FedEx shipping label for an item I sold through Asset Appeal. The shipment, sent on July 28, 2024, was insured, including a $70.12 insurance fee. Unfortunately, the item was lost in transit. While FedEx marked it as delivered, their investigation confirmed the loss. FedEx approved my claim and reimbursed me $100, as part of their standard policy, but they advised I contact Easyship for the remaining reimbursement, due to the additional insurance purchased through your platform. I opened a claim with Easyship and submitted all requested documents, including FedEx's claim approval, invoices, and communication. However, Easyship requested that I verify my identity through a provided link. I successfully completed the verification process three times, yet Easyship continually indicated that my verification could not be processed. Despite this, Easyship stated they were unable to verify my identity. If the link is not working, I am more than willing to submit my personal identification through an alternative method. Despite providing all the necessary documentation and following the requested steps, Easyship has refused to reimburse me for the full insured value. FedEx has approved my claim, and I have complied with Easyship’s procedures, but I am still being ignored. I respectfully request that Easyship process the full reimbursement for my lost shipment, as I paid for insurance through your service and provided all required documentation. I appreciate your prompt attention to this matter and look forward to a resolution.

Initially Easyship sent me an invoice to pay for shipping with three line items: shipping, processing and import taxes. The line items didn't add up to the full amount listed, it was off by about 5 dollars. After some back and forth with the supplier, I would be refunded and could pay again, this time without import taxes which I would have to pay on delivery. Okay, sounds good.... Except Easyship raised the price of shipping to be MORE than the original shipping + import taxes combined. Plus, shipping would now take 16-30 days rather than the 10-15 days listed before, with the same shipping method. This business can't calculate things AND will try to defraud you. Avoid them.

Update 3/14/25: Tom, the CEO, took time to resolve this issue. It was due to a mis-understanding and he has made this right for us. We appreciate him taking the time to do so. --- We have shipped with another company with ease for 12 years and decided to give them a try. Not a great experience to say the least. They decided after I upgraded to their paid plan (and paid $29) -- that my business ships hazardous materials that didn't comply with their policy. The hazardous material in question: Handmade Dog Soap. Their customer service doesn't seem to understand what dog soap is as they asked me to provide info on the batteries that are shipped with it (??). We requested a refund of the subscription fee and are hoping they follow through with that. Very unprofessional and we will be going back to the other company!

Easyship claims scam I was incredibly disappointed with Easyship after one of my pieces was destroyed during shipping. Easyship's claim center denied my claim and ignored my Better Business Bureau complaint. They denied this on the basis that I didn't photograph all of the packaging in advance of shipping. I'm telling everyone about their poor service and have switched my business to another provider.

If I could give zero stars I would. Overpriced for what they offer. The worst customer service. After I set up my account, they called me and arranged a Google meet with a date and time. When the meeting came, the rep never logged in. I didn't receive any response as to why. A complete waste of my time. I requested two support calls through their website. No email conformations (even though the website said it would) and no communication to schedule a call. The worst customer service ever. I tried setting up shipping rules, but it wasn't allowed unless I bought into the plus plan. In fact you can't do any useful work with Easyship unless you got the paid memberships. Complete scam!!

There are better options out there—avoid this company. They take your money and documents first, then start asking endless questions before allowing you to ship anything. Even if you’re just using their system to create labels with your own UPS/FedEx account, they still bombard you with unnecessary and intrusive questions. They justify this by claiming it’s for “Anti-Money Laundering and fraud prevention,” as if they were a bank. Save yourself the hassle and look elsewhere! Update 26/02/2025: I have requested cancellation of subscription and requested a full refund of the annual subscription, since they have refused me the service, and now over a month has passed and no money was refunded yet. Will most probably have to take legal action.