Excellent
Based on 74 reviews
EasyTot4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your ultimate one-stop destination with 500+ premium brands of baby and kids products worldwide. EasyTot is family-founded and fueled by our love for practical, quality, and safe products for families with young children.
EasyTot (easytot.com) has 74 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 7 reviews with 1 star · Clear filters
Megan W.
I sent my return item back on September 5th and received no notification that it had reached Bailey Blossoms or when I was to receive my store credit. I had to take it upon myself to email them on September 12th or I don’t think I would have heard anything and include my tracking number before I received a response.
Jaclyn S.
***Not easy to deal with or get in contact with!!!*** Don't order from this company. I ordered the stepping stones, I got a notification that my item was delivered. I did not receive items. I had emailed, called & texted the number provided did not hear back from one person in over a week. Finally I reached out again & heard back from someone over a week of crickets. There “ company “ then wanted me to deal with their third party shipping & handling services or call USPS & track the item.
Reply from EasyTotFeb 27, 2026
Hi Jaclyn, We're sorry your experience didn't meet expectations. We understand how frustrating it must have been, especially with the order being a gift for your son's birthday. Looking into your case, we can see our team responded to each of your emails on the same day they were received (February 18), and we also looped in our shipping partner to investigate the USPS forwarding issue directly. The tracking showed USPS had forwarded your package from Plymouth to Kingston, MA, which is what caused the delivery confusion. A full refund was processed for you that same day. We're glad the refund was taken care of, and we truly wish your son a belated happy birthday. If there's anything else we can help with, please don't hesitate to reach out to us at [email protected]. — The EasyTot Team
Susan B.
This company is run so terribly managed I don't know where to start! Ultimately the order was a fiasco. I got notice that it was deliverd, which it wasn't and the company verified that the notice of delivery was a mistake and it was yet out for delivery... never came. Then told it was out of stock with no availability date. I cancelled the order. The owner Emma is a liar and I have emails to prove it ... once I cancelled the order bc it was out of stock she said a credit was issued; however, it was never issued and I had to go through my credit card. Then she wanted me to cancel the dispute because she emailed that the product was back in stock and would be delivered - FAT CHANCE. Over all there were over 12 emails back and forth for 1 order that never came. The company is run terribly and by the way there is no personal contact via phone. Do yourself a favor and DO NOT ORDER ANYTHING FROM THIS COMPANY!
Reply from EasyTotDec 7, 2025
Hi Susan, we understand that you asked to cancel this order, but that request was part of a thread/email subject for a different order that our team had indeed cancelled and refunded already, hence the confusion. When you received a notification that your chair had shipped, you immediately filed a chargeback because you no longer needed the chair and had made different plans. As a courtesy, have sent a prepaid return label to return the chair.
Melissa K.
I ordered the pram and just took out of the box. the wheels squeak so loud it’s like fingernails on a chalkboard. Charging $44 to restock a defective toy is terrible business. I will not order from you again
bre L.
I ordered a pair of loafers from this boutique back in January! Received them and they didn’t fit my toddler so I returned them the next week(first week of February), it is now the end of March and I have YET to receive any refund for my order. I’ve called several times, emailed several times with no response and if I got a call back she kept telling me that she’d get back with me and never has.
Judy L.
Unfortunately when I received the shipment I opened up the first magical and dance rotating Nutcracker figuring out of four and it was broken and then I opened up a second one and also did not work so I wanted to make sure that I started a return which I did and I need to have a full refund and I need to send things back as soon as possible. I started a return with best pysanky since I could not get in touch at with anybody from easy tot. The paperwork that was in the Box only had the other companies information on it didn't have anything in any way to get in contact with anybody from Easy Tot
Rebecca S.
I ordered the Wonder & Wise Wagon Walker and when the package arrived (4 days late) it was a completely different item, which I had to ship back. I am still waiting on the original item to arrive 18 days after the original purchase date. Needless to say, I would not recommend this company. The positive thing about my experience was support I received from the customer service rep —she was very helpful and responsive.
Reply from EasyTotAug 20, 2024
Hi Rebecca, We sincerely apologize for the inconvenience you experienced. On August 13th, you informed us that one of our brands had shipped an incorrect item. We promptly provided a return label on August 14th for the return of the incorrect item, and the correct item was shipped the same day. According to our records, your package is currently in transit and is scheduled to arrive by August 20th. As we specialize in selling unique items, our products are not generally stocked in warehouses close to every major city, which can result in longer transit times, especially for cross-country shipments. We understand the importance of timely delivery and are constantly working to improve our logistics. Regarding your request for compensation, we offered a $25 gift card, which is 25% of the purchase price, as a gesture of goodwill. We value your feedback and are committed to using it to enhance our services in the future. Thank you for your understanding.
