Reply from EasyWPApr 4, 2025
Hello Martin,
We take copyright concerns very seriously, and we’re sorry to hear about your experience. We understand how frustrating this situation must be, and we truly want to assist.
To investigate further and ensure the right actions are taken, we’ve sent you a private request for more details. Please share any relevant information, such as specific URLs or case references, so we can look into this matter.
UPD: Thank you for details provided.
Per our check, the matter should be addressed to the hosting provider to see if their terms of service have been violated. Unfortunately, there is no option for us to take actions since we do not control the hosting company in this instance.
Also, there is an update from our Team with instructions provided via existing ticket. Please check it from your end and let us know if any assistance is needed.
UPD2: Please accept our apologies for such confusing experience, we have double-checked the matter.
Please rest assured that update was provided via existing NC-UXH-7107 Ticket, which is sent to the email address provided via Trustpilot.
At this stage, please double-check your email in order to proceed with the case. Our Team will gladly assist you further.
Best regards,
Namecheap Team
