Reply from EasyWPMar 27, 2024
Hello,
Thank you for sharing your feedback with us!
1. Firstly, we would like to assure you that a free SSL certificate is available with all EasyWP hosting plans. You can activate your SSL connection in just a few clicks. Note, that a free SSL option is only available for Namecheap domains and for 3rd party domains that use our FreeDNS nameservers. In addition, installing an SSL certificate should not affect the operation of the site and does not lead to the deletion of site files. More details about SSL option with EasyWP you can check in this article: https://www.namecheap.com/support/knowledgebase/article.aspx/10210/2287/easywp-free-ssl-for-your-wordpress-site/
2. A Free SSL certificate can be installed for up to 24 hours, and unfortunately we cannot always influence this.
3. As for an SFTP connection, to manage the account files you may use FTP clients and find your FTP details in your EasyWP Dashboard. You can change the active session time to 1 hour, 12 hours, 24 hours, and open an available session forever. This also applies to the MyPHP Admin client. As for the errors that you encountered while working, here it is worth investigating in more detail, because the error may occur due to the custom structure of the website database, or syntax.
4. As for the 500/502/503 errors, these errors often occur due to site optimization, in addition, many plugins and themes can overload website resources, which can cause such errors.
In this case you can have, only two ways:
- you can try reducing the website activity, for example, deactivate some plugins and monitor if the errors will occur again;
- you can change the hosting plan to a more powerful one which has more powerful website resources.
Note that website optimization is the responsibility of the client or his developer team.
5. As for cPanel, we don’t provide cPanel with EasyWP. Instead, we designed a single, customized dashboard to easily manage all your EasyWP websites—without any cPanel hassle. All the tools you need to maintain and manage are literally at your fingertips, whether that’s connecting a domain name, managing your backups or getting access to your files/databases. With your EasyWP dashboard, it only takes a few clicks.
However, if you’re more familiar with the cPanel interface and prefer more control over your website’s customization, we suggest Namecheap Shared Hosting.
6. EasyWP is the easiest and fastest Managed WordPress Hosting based on the Namecheap Cloud platform, thanks to which we can guarantee high performance compared to other hosting companies. However, as I mentioned before, the performance of the site depends to a large extent on the optimization of the site. Website optimization is the process of using tools, advanced strategies, and experiments to improve the performance of your website, further drive more traffic, increase conversions, and grow revenue.
Additionally, please provide more information regarding your case in the private request we have sent you, so we will be able to check it more deeply.
Best regards,
Namecheap Team.
