Shameless SnacksReviews of eatshameless.com

Reply from Shameless SnacksJan 12, 2026

Thank you for your feedback. We do see that you attempted to contact our customer service team several times on Friday. We apologize that we were not available at that time due to high customer volume, and we are closed on weekends. Our records show that customer service reached out to you today (Monday), at which point you let us know that you had received your full order and no longer needed assistance. We’re sorry we weren’t able to respond as quickly as you would have liked, and we truly do our best to support our customers as promptly as possible.

Reply from Shameless SnacksJan 8, 2026

Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand why this situation feels upsetting. We want to clarify that our checkout does include an order summary and subscription details prior to purchase; however, we recognize that this may not have been clear or easy to notice, and we sincerely apologize if the process felt confusing or misleading. That was not our intention. We can confirm that no changes can be made once an order is fully processed, but we absolutely respect your decision not to keep the order. Our Director of Customer Service will contact you personally and, in accordance with our return policy, we will ensure the issues are resolved properly. Regarding manufacturing, Shameless Snacks' innovation and formulation happens in Orange County, California, but manufacturing of the snacks is done in China, with distribution managed from the U.S., and all products are required to meet strict quality and safety standards. We regret that this experience left a negative impression, as that is never the outcome we want for our customers.

Reply from Shameless SnacksJan 8, 2026

Thank you for taking the time to share your concerns. We’re very sorry for the frustration this experience has caused and understand why this situation feels upsetting. We want to be very clear and transparent. Orders placed through our website and completed via PayPal cannot be processed unless PayPal confirms payment authorization. Simply entering PayPal credentials does not charge an account; a transaction is only created once PayPal returns an approved payment confirmation to us. Based on our records, PayPal did authorize the transaction on January 1, 2026, which is why the order was successfully submitted to our system. Because the order was confirmed and entered into fulfillment immediately after authorization, our team was unable to cancel it once it was in processing status. We understand that the timing around the holiday added to your frustration, and we’re truly sorry for that inconvenience. Regarding the additional items, our checkout process includes optional offers that can be added during checkout. These additional items are charged immediately upon your acceptance of the offer. We understand that the experience may not have been as clear as it should have been, and we appreciate you bringing this feedback forward. At this point, since you’ve indicated you will be refusing the delivery, once the package is returned to us, we will process your refund in accordance with our return policy. If your financial institution or PayPal is conducting a review, we will fully cooperate with them and provide any documentation requested. Regarding manufacturing, as stated on their help page and corroborated by product labeling, Shameless Snacks' innovation and formulation happen in Orange County, California and manufacturing is done in China; however, all products are required to meet strict quality and safety standards. We regret that this experience did not meet your expectations. We will have our Director of Customer Service contact you immediately to fully resolve any and all outstanding issues.

Reply from Shameless SnacksJan 8, 2026

Thank you for your kind review! We’re so glad to hear you’re enjoying the great taste—especially the sour gummies—and that our customer service and shipping met your expectations. We appreciate your support and look forward to serving you again soon.

Reply from Shameless SnacksJan 8, 2026

Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations. Please be sure to contact customer service via our website live chat if there is anything we can do for you.

Reply from Shameless SnacksJan 8, 2026

Thank you for the wonderful feedback! We’re thrilled to hear you’re loving the taste and that the low-cal, low-sugar gummies exceeded your expectations. It’s great to know they’ve become your new go-to snack—we truly appreciate you sharing your experience!

Reply from Shameless SnacksJan 8, 2026

Thank you so much for sharing this! We’re thrilled to hear that the gummies taste amazing for you and don’t raise your blood sugar—that truly means a lot, especially knowing they’ve been a game changer for you as a diabetic. We love hearing which flavors you enjoyed too—peach, cola, mango, and watermelon are all favorites around here! Thanks for taking the time to leave such a thoughtful review.

Reply from Shameless SnacksJan 8, 2026

Thank you so much for sharing this with us. We truly appreciate your honesty, and we’re glad to hear that our vegan candies have been an option for you given your Alpha-gal Syndrome. We know how limiting dietary restrictions can be, and it means a lot to us that our product has been something you’re able to enjoy. Thank you for taking the time to share your experience.